Pretty Clean LLC Client Policies
1) Pretty Clean is a licensed and insured professional cleaning service.
2) All domestic specialists are employees of Pretty Clean LLC meaning that we pay all the payroll, taxes and workers’ compensation insurance.
3) Pretty Clean LLC provides all the equipment and supplies needed to provide the service.
4) Based on the size and needs of the home or business, w
e staff our crews. Every crew includes a crew leader that supervises the job and ensures quality workmanship.
5) All employees will arrive wearing Pretty Clean LLC uniform and ID badge.
6) We guarantee consistent quality cleaning services. We employ reliable, hard-working and trustworthy employees that strive to provide the best possible services for our clients.
7) We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your home. Occasionally and without intention, our crews may miss something. So, if after your inspection, you find our cleaners have missed something contact us within 24 hours so we can correct the issue the next day. Refunds are not offered however we are happy to correct any mistakes we made. Requests received after 24 hours of service rendered will be incorporated into your next clean.
8) We strive to give the best customer service with the best quality clean on every visit. Everyone has bad days and in the event you have a complaint, please contact the office to resolve. If you are receiving regular services from our company but have made tangible derogatory remarks, including but not limited to texts, social media posts etc that could result in the deformation of our business, there will be immediate and permanent suspension of services.
9) Schedule changes or cancellations: We understand that there are changes in schedules in our busy lives. In the event a scheduled cleaning service must be changed or cancelled, we ask that our clients notify Pretty Clean 2 days in advance. This gives us the opportunity to fill that spot and keep our employees working a full schedule. When a client cancels with less than a 2 day notice a fee of 50% of charges for that service will be applied.
10) Due to the time consuming and unpredictable nature of the cleaning business, an exact time of arrival can-not be offered. We can provide an AM or PM time slots for your convenience if needed. However, mornings are most requested so we have limited morning slots. Morning appointments can start depending on travel time at 8am. With PM slots, we are out by 5pm in most cases.
11) Frequent and re occurrent impromptu cancellations are subject to temporary or permanent suspension of service.
12) Lock outs: scheduled clients that leave no entry to the home on a time and day scheduled for cleaning will be rescheduled if not resolved in a timely manner (ex: 20 mins max); the first lock out is a courtesy of the company; the second lock out: 25.00 lock out fee applied to bill
13) For their safety and to comply with OSHA regulations, cleaners are prohibited from using ladders other than company provided ladders in your home.
14) Payment: We accept almost all forms of payment: cash, check, Paypal, venmo and through quickbooks. Paypal invoice payments will be charged 3% convenience fee; payment due immediately after service is rendered. Returned checks are charged $30 for reprocessing.
15) If you have any irreplaceable, collectable or expensive objects we ask that those items be secured or put away in order to prevent accidents.
16) Pet Fee: Pet fees initiated for extra time spent in home due to increased dust and removal of pet hair for indoor pets. Pets are to be considered indoor pets if either or apply: 1) are fed inside the house 2) sleep inside the house. Pretty Clean LLC employees are not responsible for the removal of pet waste.
17) Pretty Clean is not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your home that require this type of attention. The cleaning crew will notify the client of any accidental damages that occur. In the event the client finds any damage as a results of cleaning service, we ask that you notify us within 2 days of service rendered. If notification is made past the 2-day period, Pretty Clean reserves the right to deny compensation.
18) In the event of severe weather, appointments may be subject to reschedule as a safety precaution for the safety of our employees.
19) For the safety of your children, we ask that they be supervised while our staff and equipment are present in your home.
20) Please secure all pets that will be inside (or outside, if considered a threat) of the home at the time of the cleaning to prevent accidents.
21) Our employees have been educated on scene security and reserve the right to detain service and reschedule a client, if they feel uncomfortable in a client’s home at any time for any reason.
22) We invest time, money, energy and training in our employees. Because they are excellent at what they do, they could be solicited by clients to work for the clients personally. The client understands and agrees to $2,500 fee should the client hire any of the Pretty Clean LLC employees while they are employed by the company or within three years following the employee’s last day as an employee of Pretty Clean LLC.
23) Our blind quotes are an estimated price based on the time spent, labor cost, and supplies used in the average home of that size. No two houses are the same. Though we strive to keep the time and supplies used close to budget, sometimes there is need for extra time. In the event of overtime, extra charges will be added to the bill.
24) Travel fee – Travel fees are applied if the client or service being rendered is outside of the 30 mile radius. Anything over 30 miles from our location is subject to 54 cents per mile over 30 miles.
25) Senior Discount – Senior citizens, or anyone over the age of 62, can receive the 10 percent senior citizen discount on services.
26) We do offer modified cleans for elderly clients ONLY. These are cleans that low maintenance and don’t necessarily need everything done, for example just the floors and counters. We welcome and appreciate any suggestions that we may use to improve our service to you. As always, we appreciate and value your business and look forward to serving you!
