CHAP

CHAP Our goal is to revolutionize the accreditation experience & advance the highest quality of home care

Behind every Five-Star agency are leaders who know how to turn strategy into results.At CHAP’s Five-Star Formula Virtual...
10/15/2025

Behind every Five-Star agency are leaders who know how to turn strategy into results.

At CHAP’s Five-Star Formula Virtual Workshop (Nov. 12–13), you’ll learn directly from experts:
- Bill Taylor, CPA – Finance and compliance strategist with decades of hospice and home health expertise.
- Nancy Mueller – Hospice finance consultant guiding agencies to raise quality and financial performance.
- Denise Stanford, MS, SHRM-CP – CHAP Senior Director of Operations, specializing in training and education that elevate care.

Together, they’ll show you what it really takes to deliver excellence in home health and hospice.

Register now and learn from the experts who’ve walked the Five-Star path: https://hubs.ly/Q03LyCk-0

Growth isn’t accidental; it’s intentional. Like climbing a mountain, reaching new heights takes a clear path, the right ...
10/14/2025

Growth isn’t accidental; it’s intentional. Like climbing a mountain, reaching new heights takes a clear path, the right tools, and a guide who knows the terrain.

That’s where CHAP Growth Solutions comes in. We partner with agencies to move beyond short-term fixes and design long-term strategies, aligning leadership and operations, strengthening financial performance, and growing both talent and market share.

With the right roadmap, sustainable growth is always within reach. Let Growth Solutions help you get there: https://hubs.ly/Q03NrcvF0

Attention DMEPOS providers and aspiring consultants! We have a perfect opportunity if you are striving for initial accre...
10/10/2025

Attention DMEPOS providers and aspiring consultants! We have a perfect opportunity if you are striving for initial accreditation, preparing for renewal, or aiming to become a CHAP Certified DEMPOS Consultant.

We will provide a comprehensive overview of standards of excellence, key performance areas, strategies for overcoming the most frequently cited deficiencies in each area, and an understanding of the accreditation process. We will also equip you with winning strategies to maximize compliance in every chapter.

Dates: November 19 - 20

Don't miss this opportunity to elevate your knowledge and propel your success! Register now: https://hubs.ly/Q03N6VpJ0

10/09/2025

At CHAP’s Healthcare Leadership Workshop this October, we’re shaping leaders. You’ll be challenged to think critically about what leadership means, how culture is created, and how your mindset impacts everything from team morale to referral growth.

Through hands-on practice and coaching, you’ll build the habits, mental strength, and communication skills that fuel sustainable, agency-wide results. It’s going to be tough, and that’s the point, because leadership isn’t about being comfortable.

If you’re ready to walk away from this experience feeling like a stronger, more intentional, more equipped version of yourself, this workshop is for you.

Learn more and register: https://hubs.ly/Q03LN5_w0

October 1, 2025, marked a major milestone for hospice providers as HOPE implementation took effect. To support your team...
10/08/2025

October 1, 2025, marked a major milestone for hospice providers as HOPE implementation took effect. To support your team’s readiness, we have developed a HOPE Hospice Stay Compliance Quick Guide, a practical resource that outlines when and how to complete HOPE records throughout a patient’s stay, while aligning with other key regulatory requirements.

Access the guide and explore CHAP’s full library of HOPE resources to stay compliant and confident before go-live.

View the guide: https://hubs.ly/Q03MN8WG0

Session III: Compliance Program Elements 1–5: Policies, Oversight, Training & CommunicationWe’re diving into the first f...
10/08/2025

Session III: Compliance Program Elements 1–5: Policies, Oversight, Training & Communication

We’re diving into the first five OIG elements: policies, oversight, training, and communication. Walk away with:

Strategies for policy development
Oversight structures that work
Tools to educate and engage your team

Happening tomorrow, October 09 | 1:30–3:00 PM ET

Earn up to 7.2 CEs for Free (1.8 CEs per session)

Register now and listen to past recordings: https://hubs.ly/Q03GwhwD0

We’re honored to welcome Heather Richardson, MBE, PhD, RN, as a new facilitator for CHAP’s Healthcare Leadership Certifi...
10/07/2025

We’re honored to welcome Heather Richardson, MBE, PhD, RN, as a new facilitator for CHAP’s Healthcare Leadership Certification.
Heather brings decades of international expertise in hospice and palliative care, leadership development, and health system innovation. Her distinguished career includes roles as CEO of St. Christopher’s Hospice, National Clinical Lead for Hospice UK, and honorary consultant to the WHO Collaborating Centre for Palliative Care and Long-Term Care in India.

Join her and CHAP’s team of experts in our upcoming Healthcare Leadership Certification course: https://hubs.ly/Q03MFCt40

Strong quality programs aren't just about compliance checklists. They're essential to safer care, better outcomes, and a...
10/07/2025

Strong quality programs aren't just about compliance checklists. They're essential to safer care, better outcomes, and a more resilient organization. In this session, leaders from CHAP and QAPIplus bring decades of experience to the table to explore what makes a quality program effective, actionable, and engaging.

You'll learn how to move beyond raw data, avoid common pitfalls, and build a quality process that your entire team understands and believes in. From surveyor insights to frontline engagement, this webinar will help you reframe quality as a true clinical advantage.

Register now: https://hubs.ly/Q03Mn8Xy0

Managing your workforce and growing referrals in today's competitive home care market takes experience and knowledge. Ou...
10/07/2025

Managing your workforce and growing referrals in today's competitive home care market takes experience and knowledge. Our Virtual Home Care Operations Workshop is here to help you tackle these challenges and more. Designed to boost your operational skills and streamline payer source management, this program also builds your fundamental financial and business development strategies.

Earn your CHAP Certified Home Care Professional Operator© (CHCPO©) Certification and gain the expertise you need to elevate your career and your agency’s performance.

Space is limited, so secure your spot today: https://hubs.ly/Q03LMFh70

At the recent African Palliative Care & Allied Services Conference, CHAP leaders joined providers from across the world ...
10/06/2025

At the recent African Palliative Care & Allied Services Conference, CHAP leaders joined providers from across the world to share ideas, challenges, and a common goal: delivering compassionate, high-quality care for every patient, everywhere.

From conference rooms to bedside visits at Holy Cross Hospice, the experience was both humbling and inspiring. It served as a reminder that while resources may differ, the mission is shared. Quality care transcends borders.

Read the full story and learn about building bridges beyond borders to strengthen palliative care worldwide: https://hubs.ly/Q03Mqrrs0

Every budget tells a story...but is yours aligned with growth?Ask yourself:- What are our goals for 2026?- What do we ne...
10/03/2025

Every budget tells a story...but is yours aligned with growth?

Ask yourself:
- What are our goals for 2026?
- What do we need to get there?
- Where are the gaps?
- Do our teams have the training to close them?
- Are our leaders equipped to lead us through it?

CHAP Growth Solutions helps agencies turn these questions into action, aligning dollars with strategy so every investment fuels long-term success.

Let’s build a budget that drives growth: https://hubs.ly/Q03M27yb0

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2300 Clarendon Boulevard, Suite 405
Arlington, VA
22201

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

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