08/25/2025
As a Nurse Consultant and Account Manager with Guardian Pharmacy Mid-South in Memphis, Tennessee, Gayle Lee bridges the gap between pharmacy operations and resident care. With decades of experience in geriatrics, Gayle brings a nurse’s perspective to every interaction—whether she’s conducting regulatory reviews, training staff, or supporting daily medication operations in skilled nursing and assisted living communities.
Each community served by Guardian is paired with a dedicated account manager like Gayle—often a nurse—who provides routine, on-site support and personalized service. From addressing urgent issues to delivering proactive business reviews, Gayle’s role is hands-on, collaborative, and focused on outcomes.
“The diverse range of clients I serve enables me to apply my long-term care experience and knowledge to assist others while also gaining new insights and perspectives to share,” Gayle says.
On any given day, Gayle might be leading a vaccine clinic, supporting a community through a state survey, reviewing med carts for compliance, or working alongside community leadership to align pharmacy service with resident care goals. The variety of the work—and the relationships it fosters—are what make the role fulfilling.
“In today’s high-pressure healthcare environment, I strive to be a dependable and consistent resource for both residents and community staff, easing stress associated with medication management,” she says.
At Guardian, the role of a nurse account manager goes far beyond customer service. It’s a clinical extension of the care team—and a key differentiator in the long-term care pharmacy industry.
“Guardian Pharmacy embodies a unique and authentic customer-focused culture,” Gayle adds. “We’re a diverse team, each bringing personal strengths and unique experiences that enable us to successfully tackle daily operations and challenges.”
