08/05/2025
We are still on track to open our new Acute Care Clinic on October 1, 2025. Here are a few reminders.
New Acute Care Clinic Hours (for same-day sick visits for Child Health Patients ONLY):
• Location: Front of our Auburn office at 105 Millbury Street
• Online booking through MyChart starts daily at 6:00 a.m.
Appointments must be scheduled at least one hour in
advance.
• Monday – Friday: 8:00 a.m. – 6:30 p.m.
Phone lines open at: 8:00 a.m.
• Saturday & Sunday: 8:30 a.m. – 1:30 p.m. (volume dependent)
Phone lines open at: 7:30 a.m.
Call or book online by 11:00 a.m.
Clinic may close early if call volume is low.
• Our Acute Care Clinic is for non-emergent sick symptoms only,
such as:
o Common colds
o Cough
o Vomiting
o Diarrhea
o Ear pain
o Sore throat
o Rashes
o Fevers
o UTI
o Acute abdominal pain
o Minor injuries/ wounds
o Runny nose
o Flu symptoms
o Allergies
Here are some examples of symptoms that require you to call the office to speak with a triage nurse:
• Any signs of respiratory distress (increased rate of breathing/
respiratory effort, grunting, nasal flaring, retractions)
• Chest pain
• Severe abdominal pain
• Severe headaches
• Vomiting or diarrhea with decreased urination
• Fevers over 104 that are not responding to use of fever
reducing medications
• Fevers in infants 0-3 months of age
• Falls under 2 years old
• Falls with loss of consciousness
• Head injuries/concussions
• Chronic health concerns
• Behavioral health concerns
• Infants with feeding concerns
If you are experiencing serious symptoms such as difficulty breathing, chest pain, sustained a serious injury please dial 911 immediately.
You can still call the office to speak with a nurse or schedule regular visits at our primary care clinics as usual.
If you are unsure if scheduling an appointment in the acute care clinic would be appropriate, we recommend calling the office to speak with a triage nurse.
