05/06/2026
An apology from our CEO:
Hey Crowd,
I totally whiffed and I’m sorry.
Recently, we released a new version of our crowdfunding emails. Instead of showing the funding details directly in the email, we started sending members to the app to review them there.
The reason behind the change was simple: we needed to start sending some members two crowdfunding requests per month instead of one, and I didn’t want to clutter your inbox.
But in trying to simplify the experience, I accidentally created a barrier to transparency. It was a do**us move.
It was a mistake. You all let us know about it in our Telegram group and through your Care Advocates. When you speak up, we listen.
Transparency is one of the core principles of CrowdHealth, and by making it harder for you to immediately see the details of what you were funding, I moved us in the wrong direction. As of today, we’ve reverted the emails back so the funding details are once again visible directly in the email.
I also wanted to explain why some members will begin receiving two funding requests in a month.
As CrowdHealth has grown, we’ve seen a significant increase in smaller medical bills. Those smaller bills are often harder to match cleanly against a single member’s monthly contribution amount.
For example, imagine we have a $129 virtual care bill. If a member’s monthly contribution target is around $75, $150, or $225, it can be difficult to fully fund that bill efficiently with just one request. In some situations, the cleanest solution is to split a member’s monthly contribution across two different bills.
Because of that, about 10–20% of members may occasionally receive two funding requests in a given month.
The bad news: you’ll receive two emails and see two separate charges on your bank statement.
The good news: you’ll help two different members that month.
Most importantly, this does NOT mean you’ll be contributing more money overall. The total amount of the two requests combined will still remain within your normal monthly target range ($75 / $150 / $225, plus or minus a few dollars). The amount stays the same but just split across two bills instead of one.
Again, my apologies for the misstep.
We’re building something different together, and that only works if we remain radically transparent with you every step of the way. I’ll make sure we continue to view future changes through that lens.
To good health,
Andy