07/29/2020
Responsible for assisting to complete all aspects of medication processing under the direct supervision of the Pharmacist and in accordance with SOPs, and regulatory compliance.
B. JOB DUTIES
● Enter medication orders into patient profiles
● Assist with use of automated dispensing machines
● Resolve billing errors
● May complete annual inventories as scheduled
● Order and check in OTC stock
● Check controlled inventory and assist or complete controlled report as requested
● Assist with management of inventory levels, stock medication and chemicals, return excess stock to inventory and manage expired medication or chemical product
● Assist in the acquisition and maintenance of appropriate inventories of pharmaceuticals and other supplies
● Prepare and package pharmaceuticals per prescriber order in accordance with regulation and licensing standards
● Perform other duties as assigned by supervisor to assist with preparation and delivery of patient medications
● May prepare and deliver investigational drugs per research protocols
● Maintain a clean workspace, conduct scheduled and routine cleanings including clean room facilities as assigned and detailed in SOPs
● Respond to telephone inquiries.
● Complete refrigerator temperatures and clean refrigerator
● Complete special projects as assigned by supervisor
● Perform other duties as assigned by supervisor to assist with preparation and delivery of patient medications
● Process, prepare, compound, package and label sterile and non-sterile pharmaceuticals
● Prepare sterile products, and injections
● Perform calculations for the preparation of medication and pharmaceutical products
● Assist in the training and orientation of pharmacy staff
● Respond to telephone inquiries, referring them to appropriate professional staff where needed
● Deliver superior customer service including notifications, and follow up with auto calls, un-enroll auto service where requested
● Engage customers, call Prescriber when faxes fail, second attempt calls, call to opt in to automated services, and follow up with prescription being ready
● Act as customer service representative and liaison to physicians, clinics and hospitals and Stonegate Pharmacy
● Complete third party payer reimbursement and related forms
● Ensure proper bulk compound preparations in accordance with monthly usage
● Ensure chemical purchases are maximized in accordance with third party reimbursements
● Resolve billing errors
● Follow up with challenging tickets which may include payment and other problem cases including refill requests remaining greater than 48hours
● Perform pharmacy computer system operations, including order entry, billing, crediting and updating
● May maintain liaison with nurses, physicians and other health care professionals regarding medication problems for individual patients
● Perform Company business in accordance with all regulations, Company policy and procedures
● Demonstrate high ethical and professional standards at all times
● Other job duties as assigned
C. MINIMUM QUALIFICATIONS
● Pharmacy Technician Certification
● High School diploma or equivalent
● Great people and phone skills
● Diligent, personal & time management skills
● Ability to enhance existing relationships and create new ones
● Excellent oral and written communication skills
● Proficiency with Microsoft Office (Word, PowerPoint, Excel)
● Represent yourself and company in a highly professional and ethical manner
● Demonstrated experience with self-directed learning
● Ability to learn and articulate complex scientific material
