03/17/2020
Dear PFP patients and family:
Please stay safe out there. We are reaching out to you so that you can be aware, informed, and prepared.
Coronavirus (COVID-19) remains a fluid situation, now close to home, and we want to acknowledge the concern that affects and impacts all of us.
Our priority is the health and safety of our patients and employees. To stay on top of all the developments, PFP leadership meets daily and has been actively planning for several weeks.
After the recent news of the patients in the Austin community with presumptive positive tests, we quickly moved into our next stage of planning that includes the following:
• As of Monday, 3/16 we have opened a Pop Up acute care clinic to allow us to separate our sick patient visits and well visits into different offices. It is still safe to keep your normal routine and well appointments with our office.
• Preparing to offer telemedicine options; and
• Continuing to prepare and train our clinical staff to ensure a safe environment.
Your health is always our priority. Our relationship is a partnership and during these unprecedented circumstances we need to envision what it feels like to be in each other’s shoes. Our doctors and staff are also looking for childcare, thinking about their parents, and doing everything they can so they can show up everyday to be on the front lines to care for our communities throughout Austin.
As you can imagine, we are experiencing longer than normal call volumes as well as increased patient walk ins and portal messages. We apologize for any delays in communication you may experience in the coming weeks. We appreciate your patience and understanding during this very busy and challenging time. While you may experience delays, we will get back to you as soon as possible.
We are in this together and can all play a part in keeping each other—our loved ones, friends, and communities—healthy and safe.
In good health,
Kevin Spencer, MD
CEO, Premier Family Physicians
