Empire Management Group

Empire Management Group Empire Management Group specializes in healthcare revenue cycle management and administrative service

In today’s health care environment the non-clinical demands of running a successful private practice create an ever-increasing burden on physicians' time and energies. Many find it challenging to providing quality patient care while simultaneously devoting the necessary attention to business operations, such as credentialing, billing, coding, revenue cycle management, human resources, marketing, and more. At Empire Management Group, our mission is to “let doctors be doctors.” Our experienced team of professionals handles all aspects of practice management, so physicians can focus on what they do best – helping people live healthier lives.

Today we're excited to give a big shout out to our amazing bookkeepers for Accounting Appreciation day! Your expertise i...
11/10/2025

Today we're excited to give a big shout out to our amazing bookkeepers for Accounting Appreciation day!
Your expertise in handling the important financial details allows the rest of the team to focus on providing the best service and care to our clients and patients! Thank you for all your hard work, dedication, and double-checking of numbers you all do on a daily basis for not only us but other clients as well! You are all rockstars! 🌟

11/07/2025

You can't afford to let money sit there. Here are 5 essential troubleshooting tips for your Accounts Receivable problems.

1️⃣ Evaluate your people power: Does your team have the right training and the time to diligently follow up on all claims?

2️⃣ Audit your technology and process flow: Optimize your electronic submissions, they are faster, more reliable, and the best practice.

3️⃣ Scrutinize your coding and documentation: Claims don't deny themselves. Get your team trained on clean claim submissions.

4️⃣ Check your timeliness gap: Who is holding up the process? Timely filing is a non-negotiable.

5️⃣ Verify payment and write-off postings: If reports aren't entered promptly you may waste time chasing down payments.

What item in your AR aging report gives you the biggest headache? Let us know in the comments.

And if you need help triaging your revenue cycle, we're here to help!

11/04/2025

💡 Stop Losing Patients to Unverified Online "Health Gurus!"

The competition for patient trust has moved from the waiting room to the digital screen. If your expertise isn't online, you're giving away your patient base.

The data is clear: Nearly 63% of women actively search the internet for health information, and they influence 80% of all household healthcare decisions! But here's the critical disconnect: The majority of what they find is untrustworthy misinformation, and your expert voice is missing.

That gap is your opportunity.

Think about what you do every day in the office: educating, building trust, and showing empathy. The virtual community is just a different setting for the exact same interaction. By becoming an authentic, consistent, and empathetic advocate online, you can fill that void and build deep patient loyalty.

🎯 3 Ways to Build Trust and Authority Online TODAY:

🎙️ Host a Live Q&A: Use Instagram or Facebook to hold a 15-minute live session where you dispel common myths about a specific condition or answer FAQs you get every day.

🎬 Go Behind-the-Scenes: Share a short Reel or TikTok introducing a staff member or explaining a procedure to humanize your practice and make the patient journey less intimidating.

🧠 Address the Specifics: Instead of broad topics, create educational videos on highly-specific, high-search-volume terms in your specialty. This is how you show up as the true authority!

Stop letting misinformation win. Meet your patients where they are.

❓ We want to hear from you! What is one specific patient-facing video or post that drove measurable engagement for your practice? Share your wins in the comments below! 👇

Stay tuned for more healthcare marketing tips from Empire Management Group.

🎃👻 Happy Halloween from the Empire team!This week was all treats and no tricks during our Spirit Week — from creative co...
10/31/2025

🎃👻 Happy Halloween from the Empire team!

This week was all treats and no tricks during our Spirit Week — from creative costumes and themed dress-up days to festive office fun that brought out everyone’s spooky side. 🧙‍♀️🕸️

We loved celebrating together and showing off our Halloween spirit. Wishing our patients, friends, and community a frightfully fun and safe Halloween! 🧡🖤

10/23/2025

Stop Revenue Leaks! 🚨

You’re a healthcare leader, not a detective. But when your Accounts Receivable (A/R) is leaking cash, you need to spot the problems fast. 🔎

🚩🚩🚩 Here are the 3 Biggest Medical Billing A/R Red Flags you need to look for right now to keep your practice financially healthy:

1️⃣ A Spike in Payor Balances over 90 Days: Systemic errors or poor follow-up? Find the root cause!

2️⃣ Too many Patient Balances over 90 Days: Time for a front-end process check. Is your team collecting the right co-pays at the time of service, and are they doing their due diligence in reaching out to patients with outstanding balances?

3️⃣ Your Collection Ratio is out of sync: Are your fees realistic? Inflated charges lead to massive write-offs and unpredictable income.

If any of these red flags are popping up, your revenue cycle is in distress!

Need help taking action? Stay tuned for our next video with 5 A/R troubleshooting tips! Or, if you're ready for an in-depth A/R audit to secure your revenue, Empire Management Group is here to help.

DM us or visit empiremanagementgroup.com to connect with our experts today!

10/08/2025

Are your lobby TVs wasting money?

If you're showing cable TV or the news, you could be missing out on two things: effective marketing and thousands of dollars.

Patients spend valuable time in your waiting room; use that time to market services you offer, patient success stories, or even fun facts about your staff. You can even run your social media feed to encourage people to follow your profile.

This doesn't have to be confined to the lobby; we've helped several ophthalmology clinics turn their electronic eye charts into idle marketing screens.

So what's playing in your lobby? Let us know in the comments below! ⬇️

We will be closing early today at 12 pm for a team-building event. We apologize for the inconvenience and appreciate you...
09/26/2025

We will be closing early today at 12 pm for a team-building event. We apologize for the inconvenience and appreciate your understanding. We will resume our normal business hours on Monday, September 29th at 8 am.

Happy HR Appreciation Day to the people who power our wonderful workplace!Today we want to give a massive shout-out to o...
09/26/2025

Happy HR Appreciation Day to the people who power our wonderful workplace!

Today we want to give a massive shout-out to our excellent HR team: Amanda, Cassandra, and Sharee!
This terrific trio works tirelessly to nurture the culture that makes Empire such an awesome place to work. They are the welcoming committee for new team members, the invaluable resource that always has the answers, and the dedicated force behind all the company events that make us feel valued and connected.

Thank you for your unwavering commitment to our well-being and for working so hard to keep the entire Empire ship sailing smoothly. We are so lucky to have you on our team!

Show some love for our wonderful HR pros in the comments below! ⬇️

09/25/2025

Are you making one of these top 5 medical billing mistakes?

1️⃣ Improper Credentialing - Your corporate name on your filings must match exactly what's on file with the payor; a simple typo can mess up the entire process.

2️⃣ Incorrect CPT codes and modifiers - Many EHR systems can help streamline the coding process. However, if the fee schedule is not properly set up or you're not using the right modifiers, your claims could be underpaid or rejected. Regularly do audits to ensure everything is being paid as it should!

3️⃣ Unspecified Diagnosis Codes - Avoid these red-flag ICD-10 codes and always ensure coding and documentation are as specific as possible.

4️⃣ Incorrect Electronic Submission Setups - Make sure to check your clearinghouses for rejected claims. Your EHR may not be alerting you to claims issues.

5️⃣ Timely Filing: Most payors require you to submit all claims within 90 days of the date of service. Staffing shortages or issues with workflow can cause you to miss these deadlines.

If any of these sound familiar, it’s a sign that your billing process needs an audit. Proactively addressing these issues can significantly improve your cash flow and reduce your accounts receivable.

What's the weirdest billing rejection you've encountered? Let us know in the comments below, and follow us for more tips and insights.

Today, we're celebrating Property Manager Appreciation Day, and we want to give a heartfelt shout-out to our own Betsy!A...
09/23/2025

Today, we're celebrating Property Manager Appreciation Day, and we want to give a heartfelt shout-out to our own Betsy!

As a property manager for several of Empire's commercial properties and client properties, Betsy is a tireless advocate for our tenants, always going the extra mile to ensure their business spaces are comfortable and well-cared for. Her commitment to customer service and incredible attention to detail are what make her a true asset to our team.

Thank you, Betsy, for your hard work and for keeping up with us as we continue to grow. Empire wouldn't be the same without you!

09/20/2025

Don't ignore your practice's online reviews; you're missing out on a valuable marketing resource.

When you pay attention and implement strategies to boost reviews, you can help attract more patients. It can also boost your visibility on search engines like Google; these search engines view positive reviews as social proof, indicating that your practice is credible and trustworthy.

The best strategy? Automation. Before investing in an expensive third-party system, check your EHR system. If it can send appointment reminders, then it may also be able to send review requests.

Which review platforms does your practice prioritize? Let us know in the comments below, and follow us for more practice management tips.

09/18/2025

Here are the top 5 HR mistakes our human resources expert, Amanda Steitz, sees when working with new clients. These are specific to the State of California, and while some may overlap with labor laws in other states, it is essential to look up the laws for your specific situation.

1️⃣ Misclassifying workers: If you're classifying someone as an independent contractor when they should be classified as an employee, that can become a big problem. Use California's ABC test and review exempt versus non-exempt rules.

2️⃣ Compliance training: Bottom line, it isn't optional, and not everyone has to do the same training. Never skip out on your annual compliance requirements.

3️⃣ Rest and meal breaks: Every employee is entitled to an unpaid meal break by their fifth hour and 1 to 3 paid rest breaks, depending on how long they work. Meal premiums are required if a lunch is missed or skipped, but only if it was due to a work obligation.

4️⃣ Cal/OSHA paperwork gaps: Employers need a written injury and illness prevention program; they also need to fill out OSHA logs, as well as post them every year between February 1st and April 30th.

5️⃣ Employee Records: I-9s, employee confidential files, and employment records should be kept separately. Also make sure forms are complete and accurate.

Ensuring these 5 areas are correct will help streamline your human resources operations and avoid costly labor board judgments.

Do you have HR questions? Let us know in the comments or DM us, we're here to help!

Address

1721 Westwind Drive , Ste. A
Bakersfield, CA
93301

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+16618437612

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