12/02/2025
Recently, leaders from the University of Maryland Medical Center and University of Maryland School of Medicine visited NYU Langone Health, one of the nation’s top academic medical centers, to learn from its proven approach to delivering safe, high-quality care. The visit provided valuable insights into how NYU Langone consistently achieves exceptional outcomes and highlighted how many UMMC initiatives already mirror their work. We are on the right path but must accelerate progress to build the culture, systems, and transparency that define the best in academic medicine.
At NYU Langone, success is intentional. The organization tracks more than 800 quality and operational measures, creating unmatched visibility from the enterprise level to the bedside. This reinforces a key principle: standardized, evidence-based care is essential to delivering the same high-quality experience every time and everywhere.
Key discussions included the power of data-driven decisions, a deep understanding of quality, standardization of care delivery, cascading measurement, and dyad and triad accountability. The team also saw the value of local control supported by system infrastructure, enabling rapid iteration and a “fail fast, learn faster” approach to improvement, and how Epic builds are helping shape the future of medicine and care.
The visit, featuring UMMC leaders Karen Doyle, Rebecca Altman, Dr. David Marcozzi, Dr. Rodney Taylor, and Barbara Peace, reaffirmed that high reliability and world-class outcomes stem from disciplined systems, consistent measurement, and shared accountability. We are grateful to our NYU Langone colleagues, including Debra Albert, CNO, and Brian Bosworth, CMO, for their openness and partnership.