American Health Connection

05/21/2026

In this episode of The Stellar Success Podcast, our CEO Yuriy Kotlyar shares how AHC became a leader in the healthcare call center field to improve operations, reduce costs and enhance the patient access experience. https://www.youtube.com/watch?v=T1w9A6jf0DE&t=1s

05/18/2026

Healthcare organizations are trapped in what industry experts call the “doom loop" - staffing shortages, high call volumes, long hold times, frustrated patients, overwhelmed agents, and declining operational performance. There is a clear solution though. Learn more in our latest blog post: https://americanhealthconnection.com/healthcare-call-center-doom-loop/

05/13/2026

Everyone's talking about how AI can replace humans and fix call center challenges, but the fact is AI has no cognitive ability and cannot provide empathy. Find out how you can overcome those challenges, improve operations and enhance the patient experience: https://americanhealthconnection.com/challenges-of-emotional-intelligence-in-ai-and-how-to-address-them-with-agent-assist-ai/

05/11/2026

We not only reduce your call center costs, we also improve operations and enhance the patient experience! Learn more here: https://americanhealthconnection.com/

05/08/2026

AI is transforming healthcare call centers—but not in the way you might think. Learn the truth about what patients actually prefer and how you can leverage AI to improve operations and reduce costs. https://americanhealthconnection.com/ai-vs-human-healthcare-call-centers/

05/06/2026

Today kicks off National Nurses Week, and we honor the millions of nurses nationwide who power healthcare every day. Your compassion, resilience, and dedication transform lives. From all of us at American Health Connection, thank you for everything you do. Learn more about National Nurses Week here: https://pages.nursingworld.org/nursesweek26

04/30/2026

Recent news reports say healthcare leaders across the country are running out of ways to cut costs, many of which have a negative impact on patient access and care quality. But there’s one often-overlooked strategic move that will not only reduce costs but improve patient experience. Learn more here: https://americanhealthconnection.com/reduce-healthcare-operational-costs-call-center-outsourcing-ahc/

04/28/2026

04/27/2026

We’re thrilled to be at the 2026 Healthcare Financial Management Association (HFMA) Leadership Summit in Austin, Texas! These are HFMA West Coast Board Members at the HFMA group event held 4/26, and that's our own Shannon Hebert in the fifth row up on the right. As the nation’s first and only 100% US-based healthcare call center, we're excited to share how we help providers reduce costs, improve operations, and enhance patient experience. If you’re at the Summit too, let’s connect. If not, let’s still talk! Click here for more info: https://americanhealthconnection.com/

04/23/2026

DIY healthcare call centers may seem logical. But in reality, it's a lot like performing your own medical procedure, cutting your own hair, or fixing your own car. Take a look at what healthcare leaders often overlook: https://americanhealthconnection.com/in-house-vs-outsourced-healthcare-call-center-costs-risks-roi/