J.L. Morgan & Associates, Inc.

12/01/2025

We value your trust. Positive feedback like this fuels our passion for delivering top-tier surveys and assessments. 📝 Hearing that our dedicated team and clients shine in their roles reassures us that we're on the right path. 🌟

Thank you for sharing their experience.

11/25/2025

Ambulatory Surgery Centers (ASCs) face increasing pressure to meet regulatory requirements while maintaining exceptional patient care. At J.L. Morgan, we help ASCs turn compliance into opportunity with OAS CAHPS survey solutions that deliver actionable insights and measurable results.

Let’s work together to elevate patient experience and operational performance.

11/11/2025

Today we honor and remember the brave men and women who have served our country. Your courage, dedication, and sacrifice protect the freedoms we hold dear. From all of us at J.L. Morgan & Associates, thank you for your service. 🇺🇸

11/11/2025

As many of you know, our dear colleague and friend, Carla Wright, who was part of JLM for 10 years, has passed away. Carla was loved by all of us, and she will be deeply missed. Carla’s warmth, kindness, and dedication touched everyone who knew her.

Please keep her family in your thoughts and prayers during this difficult time.

Célébrez la vie de Carla Wright, laissez un message ou un souvenir et obtenez les informations pour le service de Southern Heritage Funeral Home & Cemetery.

09/15/2025

We’re proud to share that Jeff Morgan and Kristi Burgess were featured on the Healthcare Badlands Podcast! Their conversation highlights the impact our team is making in healthcare today.

Give it a listen today!

Jeff Morgan and Kristi Burgess of JL Morgan and Associates join the latest episode of The Healthcare Badlands Podcast todiscuss the value of patient communic...

09/04/2025

We are honored to be featured by AL.com!

At J.L. Morgan & Associates, we are proud to partner with ReefPoint Group on the Department of Veterans Affairs’ Integrated Healthcare Transformation (IHT) 2.0 contract. Together, we are committed to driving innovation, improving healthcare delivery, and strengthening support for our nation’s Veterans.

Thank you to AL.com for highlighting this milestone and showcasing the impact being built right here in Birmingham.

https://www.al.com/news/birmingham/2025/09/birmingham-healthcare-firm-has-share-in-14-billion-federal-contract.html

The 10-year contract covers four major functional categories within the Veterans Administration.

09/01/2025

Labor Day reminds us of the generations who marched, sacrificed, and worked tirelessly to build a stronger nation. Today, we honor all workers, especially our Veterans,whose service continues to protect the freedoms that make progress possible. 🇺🇸

09/01/2025

Team ReefPoint Group has been awarded a seat on the VA’s IHT 2.0 contract! This initiative is
designed to improve Veteran healthcare through integrated services, technology modernization,
and streamlined care coordination.

By contributing healthcare quality measurement, survey operations, patient experience analytics, and strategic communications, healthcare informatics, clinical decision support, and post-discharge care coordination expertise.

We’re honored to support the VA’s mission and deliver lasting value for Veterans and taxpayers.

Powered by Experts. Inspired by Veterans.

08/28/2025

We're hiring for a savvy Data Processing Specialist! You must be fluent in Excel; we recommend an Excel certification, but it's not necessary! If you know anyone, please encourage them to apply!

Learn more and apply here: https://www.jlmorganandassociates.com/careers

07/30/2025

👩‍⚕️ Improvement starts with insight—and it spreads through your team.
From the front lines to leadership, every provider plays a role in the patient experience. That’s why real-time feedback and ongoing education are key.

At J.L. Morgan, we help facilities turn patient comments into targeted training and smarter care strategies.

💬 Feedback isn’t just data—it’s direction.
Let’s build a culture where every team member grows from it.

📍 Learn more: www.JLMorganandAssociates.com

07/29/2025

💬 Scores give you a number. Comments tell you the story.
When a patient says, "I didn’t feel rushed. That made all the difference," they’re telling you what worked—and what to keep doing.

Patient comments reveal what numbers can’t:
✔️ Moments that mattered
✔️ Where expectations weren’t met
✔️ Opportunities to build trust

At J.L. Morgan, we help our clients dig into those comments, identify themes, and turn feedback into action.

🗣️ Listening is the first step. Acting is the next.
Start here: www.JLMorganandAssociates.com

07/25/2025

📊 What is HCAHPS—and why does it matter?
It’s the first national, standardized survey that lets patients rate their hospital experience—and CMS makes those results public.

🏥 That means your scores affect your reputation, rankings, and reimbursement.

At J.L. Morgan, we help hospitals turn HCAHPS feedback into action.

💡 Want to improve your scores with smarter survey strategies?
Let’s talk: www.JLMorganandAssociates.com