J.L. Morgan & Associates, Inc.

J.L. Morgan & Associates, Inc. A CMS approved CAHPS vendor, conducting telephone & web administered surveys

We provide hundreds of facilities across the nation with cutting edge technology, offering them real time data for: HCAHPS, HHCAHPS, CG CAHPS, Patient Satisfaction, Culture of Safety, Employee Morale, Facility Specific Surveys.

We’re proud to share that Jeff Morgan and Kristi Burgess were featured on the Healthcare Badlands Podcast! Their convers...
09/15/2025

We’re proud to share that Jeff Morgan and Kristi Burgess were featured on the Healthcare Badlands Podcast! Their conversation highlights the impact our team is making in healthcare today.

Give it a listen today!

Jeff Morgan and Kristi Burgess of JL Morgan and Associates join the latest episode of The Healthcare Badlands Podcast todiscuss the value of patient communic...

We are honored to be featured by AL.com!At J.L. Morgan & Associates, we are proud to partner with ReefPoint Group on the...
09/04/2025

We are honored to be featured by AL.com!

At J.L. Morgan & Associates, we are proud to partner with ReefPoint Group on the Department of Veterans Affairs’ Integrated Healthcare Transformation (IHT) 2.0 contract. Together, we are committed to driving innovation, improving healthcare delivery, and strengthening support for our nation’s Veterans.

Thank you to AL.com for highlighting this milestone and showcasing the impact being built right here in Birmingham.

https://www.al.com/news/birmingham/2025/09/birmingham-healthcare-firm-has-share-in-14-billion-federal-contract.html

The 10-year contract covers four major functional categories within the Veterans Administration.

Labor Day reminds us of the generations who marched, sacrificed, and worked tirelessly to build a stronger nation. Today...
09/01/2025

Labor Day reminds us of the generations who marched, sacrificed, and worked tirelessly to build a stronger nation. Today, we honor all workers, especially our Veterans,whose service continues to protect the freedoms that make progress possible. 🇺🇸

Team ReefPoint Group has been awarded a seat on the VA’s IHT 2.0 contract! This initiative is designed to improve Vetera...
09/01/2025

Team ReefPoint Group has been awarded a seat on the VA’s IHT 2.0 contract! This initiative is
designed to improve Veteran healthcare through integrated services, technology modernization,
and streamlined care coordination.

By contributing healthcare quality measurement, survey operations, patient experience analytics, and strategic communications, healthcare informatics, clinical decision support, and post-discharge care coordination expertise.

We’re honored to support the VA’s mission and deliver lasting value for Veterans and taxpayers.

Powered by Experts. Inspired by Veterans.

We're hiring for a savvy Data Processing Specialist! You must be fluent in Excel; we recommend an Excel certification, b...
08/28/2025

We're hiring for a savvy Data Processing Specialist! You must be fluent in Excel; we recommend an Excel certification, but it's not necessary! If you know anyone, please encourage them to apply!

Learn more and apply here: https://www.jlmorganandassociates.com/careers

👩‍⚕️ Improvement starts with insight—and it spreads through your team.From the front lines to leadership, every provider...
07/30/2025

👩‍⚕️ Improvement starts with insight—and it spreads through your team.
From the front lines to leadership, every provider plays a role in the patient experience. That’s why real-time feedback and ongoing education are key.

At J.L. Morgan, we help facilities turn patient comments into targeted training and smarter care strategies.

💬 Feedback isn’t just data—it’s direction.
Let’s build a culture where every team member grows from it.

📍 Learn more: www.JLMorganandAssociates.com

💬 Scores give you a number. Comments tell you the story.When a patient says, "I didn’t feel rushed. That made all the di...
07/29/2025

💬 Scores give you a number. Comments tell you the story.
When a patient says, "I didn’t feel rushed. That made all the difference," they’re telling you what worked—and what to keep doing.

Patient comments reveal what numbers can’t:
✔️ Moments that mattered
✔️ Where expectations weren’t met
✔️ Opportunities to build trust

At J.L. Morgan, we help our clients dig into those comments, identify themes, and turn feedback into action.

🗣️ Listening is the first step. Acting is the next.
Start here: www.JLMorganandAssociates.com

📊 What is HCAHPS—and why does it matter?It’s the first national, standardized survey that lets patients rate their hospi...
07/25/2025

📊 What is HCAHPS—and why does it matter?
It’s the first national, standardized survey that lets patients rate their hospital experience—and CMS makes those results public.

🏥 That means your scores affect your reputation, rankings, and reimbursement.

At J.L. Morgan, we help hospitals turn HCAHPS feedback into action.

💡 Want to improve your scores with smarter survey strategies?
Let’s talk: www.JLMorganandAssociates.com

👨‍⚕️ Trust is built in moments like this.A doctor’s reassurance. A patient’s question. A shared plan for healing.At J.L....
07/24/2025

👨‍⚕️ Trust is built in moments like this.
A doctor’s reassurance. A patient’s question. A shared plan for healing.

At J.L. Morgan, we believe these moments matter—and they should be measured. That’s why our surveys are designed to capture more than numbers; they capture the experience.

Because when patients feel heard, supported, and understood, better outcomes follow.

📊 Want to turn feedback into better care?
Let’s start the conversation: www.JLMorganandAssociates.com

What happens after a patient leaves your facility is just as important as what happens inside it.That’s why J.L. Morgan ...
07/21/2025

What happens after a patient leaves your facility is just as important as what happens inside it.

That’s why J.L. Morgan developed the Discharge Outcomes Survey—a nurse-led follow-up within 24–72 hours of discharge that brings post-care clarity into focus.

Patients aren’t just asked if they’re satisfied.
They’re asked if they’re prepared. Safe. Supported.

When facilities know the answers to these questions, they can reduce readmissions, build trust, and truly complete the care journey.

🧭 Ready to move beyond patient satisfaction?
Let’s talk outcomes: www.JLMorganandAssociates.com

🩺 Great care starts with great communication.When providers take the time to explain, listen, and connect—patients and f...
07/17/2025

🩺 Great care starts with great communication.
When providers take the time to explain, listen, and connect—patients and families leave with confidence, not questions.

At J.L. Morgan, we help healthcare teams measure these meaningful moments through real-time patient feedback.

📊 Let’s turn connection into improvement: www.JLMorganandAssociates.com

📝 What happens after discharge matters just as much as what happens in the hospital.That’s why our Discharge Outcomes Su...
07/15/2025

📝 What happens after discharge matters just as much as what happens in the hospital.
That’s why our Discharge Outcomes Survey gives care teams the insight they need to follow through—not just follow up.

From prescription access to recovery confidence, we help you measure what matters after the patient leaves.

📊 Want to close the loop on care?
Let’s talk: www.JLMorganandAssociates.com

Address

7057 Meadowlark Drive
Birmingham, AL
35242

Opening Hours

Monday 8:30am - 8:30pm
Tuesday 8:30am - 8:30pm
Wednesday 8:30am - 8:30pm
Thursday 8:30am - 8:30pm
Friday 8:30am - 5pm
Saturday 9am - 4pm

Telephone

(205) 651-7150

Alerts

Be the first to know and let us send you an email when J.L. Morgan & Associates, Inc. posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Practice

Send a message to J.L. Morgan & Associates, Inc.:

Share

Share on Facebook Share on Twitter Share on LinkedIn
Share on Pinterest Share on Reddit Share via Email
Share on WhatsApp Share on Instagram Share on Telegram