J.L. Morgan & Associates, Inc.

09/15/2025

We’re proud to share that Jeff Morgan and Kristi Burgess were featured on the Healthcare Badlands Podcast! Their conversation highlights the impact our team is making in healthcare today.

Give it a listen today!

Jeff Morgan and Kristi Burgess of JL Morgan and Associates join the latest episode of The Healthcare Badlands Podcast todiscuss the value of patient communic...

09/04/2025

We are honored to be featured by AL.com!

At J.L. Morgan & Associates, we are proud to partner with ReefPoint Group on the Department of Veterans Affairs’ Integrated Healthcare Transformation (IHT) 2.0 contract. Together, we are committed to driving innovation, improving healthcare delivery, and strengthening support for our nation’s Veterans.

Thank you to AL.com for highlighting this milestone and showcasing the impact being built right here in Birmingham.

https://www.al.com/news/birmingham/2025/09/birmingham-healthcare-firm-has-share-in-14-billion-federal-contract.html

The 10-year contract covers four major functional categories within the Veterans Administration.

09/01/2025

Labor Day reminds us of the generations who marched, sacrificed, and worked tirelessly to build a stronger nation. Today, we honor all workers, especially our Veterans,whose service continues to protect the freedoms that make progress possible. 🇺🇸

09/01/2025

Team ReefPoint Group has been awarded a seat on the VA’s IHT 2.0 contract! This initiative is
designed to improve Veteran healthcare through integrated services, technology modernization,
and streamlined care coordination.

By contributing healthcare quality measurement, survey operations, patient experience analytics, and strategic communications, healthcare informatics, clinical decision support, and post-discharge care coordination expertise.

We’re honored to support the VA’s mission and deliver lasting value for Veterans and taxpayers.

Powered by Experts. Inspired by Veterans.

08/28/2025

We're hiring for a savvy Data Processing Specialist! You must be fluent in Excel; we recommend an Excel certification, but it's not necessary! If you know anyone, please encourage them to apply!

Learn more and apply here: https://www.jlmorganandassociates.com/careers

07/30/2025

👩‍⚕️ Improvement starts with insight—and it spreads through your team.
From the front lines to leadership, every provider plays a role in the patient experience. That’s why real-time feedback and ongoing education are key.

At J.L. Morgan, we help facilities turn patient comments into targeted training and smarter care strategies.

💬 Feedback isn’t just data—it’s direction.
Let’s build a culture where every team member grows from it.

📍 Learn more: www.JLMorganandAssociates.com

07/29/2025

💬 Scores give you a number. Comments tell you the story.
When a patient says, "I didn’t feel rushed. That made all the difference," they’re telling you what worked—and what to keep doing.

Patient comments reveal what numbers can’t:
✔️ Moments that mattered
✔️ Where expectations weren’t met
✔️ Opportunities to build trust

At J.L. Morgan, we help our clients dig into those comments, identify themes, and turn feedback into action.

🗣️ Listening is the first step. Acting is the next.
Start here: www.JLMorganandAssociates.com

07/25/2025

📊 What is HCAHPS—and why does it matter?
It’s the first national, standardized survey that lets patients rate their hospital experience—and CMS makes those results public.

🏥 That means your scores affect your reputation, rankings, and reimbursement.

At J.L. Morgan, we help hospitals turn HCAHPS feedback into action.

💡 Want to improve your scores with smarter survey strategies?
Let’s talk: www.JLMorganandAssociates.com

07/24/2025

👨‍⚕️ Trust is built in moments like this.
A doctor’s reassurance. A patient’s question. A shared plan for healing.

At J.L. Morgan, we believe these moments matter—and they should be measured. That’s why our surveys are designed to capture more than numbers; they capture the experience.

Because when patients feel heard, supported, and understood, better outcomes follow.

📊 Want to turn feedback into better care?
Let’s start the conversation: www.JLMorganandAssociates.com

07/21/2025

What happens after a patient leaves your facility is just as important as what happens inside it.

That’s why J.L. Morgan developed the Discharge Outcomes Survey—a nurse-led follow-up within 24–72 hours of discharge that brings post-care clarity into focus.

Patients aren’t just asked if they’re satisfied.
They’re asked if they’re prepared. Safe. Supported.

When facilities know the answers to these questions, they can reduce readmissions, build trust, and truly complete the care journey.

🧭 Ready to move beyond patient satisfaction?
Let’s talk outcomes: www.JLMorganandAssociates.com

07/17/2025

🩺 Great care starts with great communication.
When providers take the time to explain, listen, and connect—patients and families leave with confidence, not questions.

At J.L. Morgan, we help healthcare teams measure these meaningful moments through real-time patient feedback.

📊 Let’s turn connection into improvement: www.JLMorganandAssociates.com

07/15/2025

📝 What happens after discharge matters just as much as what happens in the hospital.
That’s why our Discharge Outcomes Survey gives care teams the insight they need to follow through—not just follow up.

From prescription access to recovery confidence, we help you measure what matters after the patient leaves.

📊 Want to close the loop on care?
Let’s talk: www.JLMorganandAssociates.com