J.L. Morgan & Associates, Inc.

J.L. Morgan & Associates, Inc. A CMS approved CAHPS vendor, conducting telephone & web administered surveys

We provide hundreds of facilities across the nation with cutting edge technology, offering them real time data for: HCAHPS, HHCAHPS, CG CAHPS, Patient Satisfaction, Culture of Safety, Employee Morale, Facility Specific Surveys.

We're hiring for a savvy Data Processing Specialist! You must be fluent in Excel; we recommend an Excel certification, b...
08/28/2025

We're hiring for a savvy Data Processing Specialist! You must be fluent in Excel; we recommend an Excel certification, but it's not necessary! If you know anyone, please encourage them to apply!

Learn more and apply here: https://www.jlmorganandassociates.com/careers

👩‍⚕️ Improvement starts with insight—and it spreads through your team.From the front lines to leadership, every provider...
07/30/2025

👩‍⚕️ Improvement starts with insight—and it spreads through your team.
From the front lines to leadership, every provider plays a role in the patient experience. That’s why real-time feedback and ongoing education are key.

At J.L. Morgan, we help facilities turn patient comments into targeted training and smarter care strategies.

💬 Feedback isn’t just data—it’s direction.
Let’s build a culture where every team member grows from it.

📍 Learn more: www.JLMorganandAssociates.com

💬 Scores give you a number. Comments tell you the story.When a patient says, "I didn’t feel rushed. That made all the di...
07/29/2025

💬 Scores give you a number. Comments tell you the story.
When a patient says, "I didn’t feel rushed. That made all the difference," they’re telling you what worked—and what to keep doing.

Patient comments reveal what numbers can’t:
✔️ Moments that mattered
✔️ Where expectations weren’t met
✔️ Opportunities to build trust

At J.L. Morgan, we help our clients dig into those comments, identify themes, and turn feedback into action.

🗣️ Listening is the first step. Acting is the next.
Start here: www.JLMorganandAssociates.com

📊 What is HCAHPS—and why does it matter?It’s the first national, standardized survey that lets patients rate their hospi...
07/25/2025

📊 What is HCAHPS—and why does it matter?
It’s the first national, standardized survey that lets patients rate their hospital experience—and CMS makes those results public.

🏥 That means your scores affect your reputation, rankings, and reimbursement.

At J.L. Morgan, we help hospitals turn HCAHPS feedback into action.

💡 Want to improve your scores with smarter survey strategies?
Let’s talk: www.JLMorganandAssociates.com

👨‍⚕️ Trust is built in moments like this.A doctor’s reassurance. A patient’s question. A shared plan for healing.At J.L....
07/24/2025

👨‍⚕️ Trust is built in moments like this.
A doctor’s reassurance. A patient’s question. A shared plan for healing.

At J.L. Morgan, we believe these moments matter—and they should be measured. That’s why our surveys are designed to capture more than numbers; they capture the experience.

Because when patients feel heard, supported, and understood, better outcomes follow.

📊 Want to turn feedback into better care?
Let’s start the conversation: www.JLMorganandAssociates.com

What happens after a patient leaves your facility is just as important as what happens inside it.That’s why J.L. Morgan ...
07/21/2025

What happens after a patient leaves your facility is just as important as what happens inside it.

That’s why J.L. Morgan developed the Discharge Outcomes Survey—a nurse-led follow-up within 24–72 hours of discharge that brings post-care clarity into focus.

Patients aren’t just asked if they’re satisfied.
They’re asked if they’re prepared. Safe. Supported.

When facilities know the answers to these questions, they can reduce readmissions, build trust, and truly complete the care journey.

🧭 Ready to move beyond patient satisfaction?
Let’s talk outcomes: www.JLMorganandAssociates.com

🩺 Great care starts with great communication.When providers take the time to explain, listen, and connect—patients and f...
07/17/2025

🩺 Great care starts with great communication.
When providers take the time to explain, listen, and connect—patients and families leave with confidence, not questions.

At J.L. Morgan, we help healthcare teams measure these meaningful moments through real-time patient feedback.

📊 Let’s turn connection into improvement: www.JLMorganandAssociates.com

📝 What happens after discharge matters just as much as what happens in the hospital.That’s why our Discharge Outcomes Su...
07/15/2025

📝 What happens after discharge matters just as much as what happens in the hospital.
That’s why our Discharge Outcomes Survey gives care teams the insight they need to follow through—not just follow up.

From prescription access to recovery confidence, we help you measure what matters after the patient leaves.

📊 Want to close the loop on care?
Let’s talk: www.JLMorganandAssociates.com

📲 A quick check-in can change everything.Whether it’s following up on a recent visit or checking in post-discharge, real...
07/14/2025

📲 A quick check-in can change everything.
Whether it’s following up on a recent visit or checking in post-discharge, real-time outreach helps ensure patients feel seen, heard, and supported.

At J.L. Morgan, we equip care teams with tools that keep the conversation going—long after the visit ends.

🩺 Want to strengthen patient trust and outcomes?
Start the conversation: www.JLMorganandAssociates.com

Behind every survey response is a human moment—like this one.Whether it’s a comforting hand or a kind word, patients rem...
07/11/2025

Behind every survey response is a human moment—like this one.
Whether it’s a comforting hand or a kind word, patients remember how they felt long after discharge.

At J.L. Morgan, we help hospitals measure those moments through patient experience surveys that go beyond the numbers.

📩 Let’s turn care into insight.
Visit www.JLMorganandAssociates.com to learn more.

✨ How likely are your patients to recommend your clinic?Our Net Promoter Score (NPS) Clinic Survey makes it easy to meas...
07/09/2025

✨ How likely are your patients to recommend your clinic?
Our Net Promoter Score (NPS) Clinic Survey makes it easy to measure real patient loyalty—with just one question and a fast response.

📲 Delivered by text
📈 Designed for clinics and outpatient settings
🩺 Focused on what matters most: the patient experience

Simple, powerful, and actionable.
Learn more at www.JLMorganandAssociates.com

📞 Following up with care.At J.L. Morgan, our Discharge Outcomes surveys are conducted by licensed nurses within 24–72 ho...
07/07/2025

📞 Following up with care.
At J.L. Morgan, our Discharge Outcomes surveys are conducted by licensed nurses within 24–72 hours of a patient’s discharge.

These calls provide insight into what happens after a hospital stay—when recovery really begins.
💬 Were prescriptions filled?
📅 Was follow-up scheduled?
🩺 Did the patient feel prepared to go home?

Real conversations. Real outcomes.
Discover how post-discharge feedback can improve patient safety and reduce readmissions.

👉 www.JLMorganandAssociates.com

Address

7057 Meadowlark Drive
Birmingham, AL
35242

Opening Hours

Monday 8:30am - 8:30pm
Tuesday 8:30am - 8:30pm
Wednesday 8:30am - 8:30pm
Thursday 8:30am - 8:30pm
Friday 8:30am - 5pm
Saturday 9am - 4pm

Telephone

(205) 651-7150

Website

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