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Steris Instrument Management Services USA

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United States
Birmingham, AL
Steris Instrument Management Services USA

STERIS Instrument Management Services is committed to enhancing patient lives by offering smart solutions to help you prep you for the next case.

We represent multiple facets within the healthcare field from surgical device and instrument repair to products, specialty services and education.

10/02/2025

At STERIS, our people are the heart of everything we do — and today, we’re proud to spotlight Natalie, a dedicated Senior Sales Coordinator who’s been making a difference for twelve and a half years.

Natalie’s role on the Customer Care team entails managing international and B2B accounts, escalations, reporting, and more. Natalie says “I’m a primary resource for resolving complex issues, and the position continues to evolve with new challenges daily. I thoroughly enjoy helping others and being a mentor. They say knowledge is power, but I believe that sharing it is where the true power is.”

Natalie says she found her passion in Customer Care and enjoys the day-to-day contact with Customers and Account Managers. Natalie says “I enjoy solving problems and aiding other teams across our company. I learn something new every day and love to share the knowledge to help others excel.“

Before joining STERIS, Natalie worked in the automotive and plumbling industries, and also had the priviledge of being a stay-at-home mom. Outside of work, she enjoys crafting, DIY home projects, and spending time with her adorable grandson. She is billingual (Spanish).

We’re incredibly grateful for Natalie’s dedication, team spirit, and unwavering commitment to our Customers. She truly embodies the spirit of STERIS.

Want to work with amazing people like Natalie? Explore career opportunities: https://hubs.la/Q03L_8NF0

09/30/2025

Don’t let planned obsolescence dictate your budget. Our expert repair services help keep your PI Drive, Stryker® System 7 and System 8 devices running safely and reliably.
• Reduce downtime
• Avoid replacement costs
• Maintain continuity in patient care
Let STERIS help keep your surgical devices performing at their best.

Learn more at https://hubs.la/Q03LD99F0 .

Stryker is a registered trademark of Stryker Corporation.

09/26/2025

Keep your procedures moving with case carts and rolling stock equipment that works! Our comprehensive inventory evaluation and expert repair services help facilities reduce regulatory risks and restore equipment to perform as originally intended—enhancing both usability and compliance. Connect with your STERIS Account Manager today to schedule your evaluation. Learn more at https://hubs.la/Q03Ldf-V0.

09/15/2025

Are your Diamond knives tearing instead of cutting? Seeing excessive protein buildup? STERIS can clean and repair most makes and models of Diamond Knives, often completed the same day. Ask your local STERIS Account Manager about a complimentary Diamond Knife inspection and deep clean. We also offer a 25% new Customer discount on Diamond Knife repairs.

Visit https://hubs.la/Q03Jn7kL0 to learn more.

09/09/2025

At STERIS, our people are the heart of everything we do — and today, we’re proud to spotlight Charli, a dedicated Customer Care Representative who’s been making a difference for nearly a year!

Charli is part of the vital team that bridges communication between Account Managers, Customers, and our Repair Labs. She’s the friendly voice helping Customers navigate questions about their accounts and repairs. As Charli puts it:

“Customer Care is the link between our Customers and the Repair Labs. We make communication possible, allowing timely answers regarding repairs.”

Her collaborative spirit shines through every day.

“We interact with nearly every department — Repair, Shipping/Receiving, Account Maintenance, Finance — and I hope I’m making a positive impact through strong communication and relationship building.

”Before joining STERIS, Charli worked in Human Resources and Payroll — and outside of work, she’s a creative soul who enjoys painting, sketching, writing, reading, and hiking.

We’re incredibly grateful for Charli’s dedication, team spirit, and unwavering commitment to our Customers. She truly embodies the spirit of STERIS.

Want to work with amazing people like Charli? Explore career opportunities: https://hubs.la/Q03HBW4P0

08/20/2025

Tired of long wait times for ophthalmic instrument repairs? STERIS delivers 24-hour turnaround so you can stay focused on what matters most: your patients. We provide 24-hour repair services for diamond knives, ophthalmic instruments, and Phaco handpieces. Contact your STERIS Account Manager or call 1-800-783-9251 to learn more.

For more information about STERIS device repair visit: https://hubs.la/Q03DJ0hq0

Infiniti and Ozil are registered trademarks of Novartis AG.

08/06/2025

At STERIS, our people are the heart of everything we do. Today, we’re proud to spotlight Anthony, a dedicated Government Specialist II who has been an essential part of our team for over 11 years.

Based in New York, Anthony supports our sales representatives with Government and Department of Defense accounts. Before joining STERIS, he served with distinction in the United States Air Force.

A 21-year Air Force Veteran and retired Technical Sergeant, Anthony trained as a surgical technician with a focus on orthopedic and vascular surgery. He completed the Orthopedic Specialty Course at Fort Sam, where he mastered casting, splinting, and traction techniques. His excellence earned him recognition as the 2010 Air Education and Training Command Noncommissioned Officer of the Year and the 59th Medical Wing Surgical Tech of the Year at Lackland AFB.

In his final eight years of service, Anthony led as the Clinical Research Division Flight Chief, coordinating and instructing the Air Force’s elite Pararescue combat field medicine course. He deployed in support of Operations Iraqi Freedom, Enduring Freedom (Afghanistan), Southern Watch (Saudi Arabia), and Joint Task Force Bravo.

Anthony shares, “One of the things I love most about my job is working with Customers and helping them reduce infections and surgical site risks—ultimately protecting both patients and staff.”

Outside of work, Anthony gives back as a youth hockey coach, mentoring 16–18-year-olds and building strong community connections.

We’re incredibly grateful for Anthony’s patriotism, expertise, and unwavering commitment to our Customers. He truly embodies the spirit of STERIS. Inspired by Anthony’s journey? Explore your own career path with us at https://hubs.la/Q03BDSSl0.

07/30/2025

Looking for reliable surgical positioning equipment at a great value? STERIS now offers Certified Pre-Owned Yellofins® stirrups—in addition to our trusted repair services. Each set is thoroughly inspected to meet high performance standards. Contact your STERIS Healthcare Account Manager today for more information and a personalized quote or visit https://hubs.la/Q03ztSWC0

*STERIS Certified Pre-Owned and its repair and certification is to STERIS established quality standards.

Yellofins is a registered trademark of Allen Medical Systems, Inc.

07/25/2025

Are you confident that your department has the right amount of equipment to meet today’s demands—and tomorrow’s? Whether you’re managing current procedural volume or preparing for future growth, having the right inventory strategy is essential. Connect with your STERIS Account Manager to explore customized options that you stay prepared when it matters most—without overstocking or falling short.

https://hubs.ly/Q03y-9qh0

07/15/2025

You’re not alone—and the issue might be more complex than it seems. From camera heads and couplers to rigid endoscopes and light cables, every component plays a critical role in delivering a clear view during procedures.

If your visualization isn’t meeting expectations, it might be time for a closer look. Reach out to your STERIS Account Manager for a free Preventive Maintenance inspection to help identify and resolve the root cause. Clearer views = better outcomes. Learn more at https://www.steris.com/healthcare/service/surgical-device-repair

06/30/2025

Is your facility ready to meet the rising demand for medical procedures? Stay ahead of your inventory needs and ensure top-notch patient care with *Certified Pre-Owned Medical Devices from STERIS. Our diverse range of devices from various manufacturers and specialties can help you expand your inventory efficiently. Connect with your Account Manager today to discover how STERIS can optimize your inventory and support procedural growth.

Learn More: bit.ly/4l92jhG

*STERIS Certified Pre-Owned and its repair and certification is to STERIS established quality standards.

06/23/2025

At STERIS, our people are the heart of everything we do. Today, we’re proud to shine a light on Don, a dedicated Senior Account Manager and Field Sales Trainer, who has been an essential part of our team for over 12 years.

Based in Rochester and Central New York, Don leads our instrument and scope repair programs with passion and precision. In the past year, he stepped up to take on an additional role as a Field Sales Trainer, mentoring and developing new Account Managers across the Eastern region.

Don shares, “It seems like every time there’s a new challenge, STERIS can be there to support our Customers every step of the way.” His favorite part of the job? Helping Customers overcome their toughest challenges and making a real impact in their departments.

Before joining STERIS, Don had a vibrant career in sports radio and television, often featuring his beloved Buffalo Bills and Buffalo Sabres—a true fan through and through!

Outside of work, Don has been happily married to his wife Jean for 29 years and is a proud father to Jillian and Nathaniel.

We’re incredibly grateful for Don’s positive energy, deep expertise, and unwavering commitment to our Customers. He truly embodies the spirit of STERIS.

https://careers.steris.com/

Address

3316 2nd Avenue N
Birmingham, AL
35222

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Telephone

+18007839251

Website

http://bit.ly/2AyafnV

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This Is Us

STERIS Instrument Management Services is a leading global service supplier, providing our Customers with a network of 16 regional repair and sterilization facilities and 200+ on-location service vehicles in the US. Our sales and clinical teams serve more than 4,000 healthcare facilities across the country and internationally. Founded as an alternative to instrument repair by the manufacturer, STERIS IMS offers fast turn times, competitive pricing, and a commitment to help Customers avoid expensive instrument replacement through effective maintenance and proper handling.

We extend the life of surgical devices, instruments and other medical equipment through repair and education. Our experts can assess and manage SPDs to work better and more efficiently for medical procedures at hand. We offer new products and certified pre-owned equipment to help give your facility the tools it needs. Our strong relationships with Customers provide our clients an advantage in achieving their goals.

For more information, visit our website at www.imsteris.com