07/31/2025
Hello to our favorite Community,
We are reaching out with sincere gratitude and an important update.
As you know, South Mountain Community Health has always believed in deep community connection and we are ever committed to our patients and to this community that gave us a home 22 years ago. Your health, your stories, and your trust are why we do what we do. You are an equal part of this circle we have built and grown to treasure. It is a daily honor to welcome all of your family generations and it is this support that reinforces our "way" of care.
Earlier this year, we explored a potential partnership with another healthcare organization with the shared goal of expanding resources and improving access to care. After thoughtful and mutual consideration, it was decided that South Mountain Community Health will continue to operate independently as the community-centered, patient-focused practice you have always
known.
This exploration process gave us a chance to look at our current (2 decades old) systems in electronic medical records keeping, IT, phone systems and work flow. All of these and more have been recently enhanced and over the next few weeks, the support staff and providers will be trying out their new knowledge as they work with you from the beginning to the end of your visit. We can already see the benefits in time and cost saving of these new systems for us and for you.
We are aware that this process has caused some confusion, especially with phone and email communication and sincerely apologize for not being more timely with updates during the installment process and the whole transition period.
If you happen to receive message reminders that are not from SMCH, requesting that you cancel, confirm, reschedule, or re-register your appointment, please note that you do not need to take any action. These are residual effects of the earlier collaboration process and this should no longer be an issue by the first week of August.
If you still have questions or concerns, we encourage you to call our office directly and we will resolve the issue for you. You may also contact us by email -
info@southmountaincommunityhealth.com
Attention - Tracey or Mariana
Thank you for your patience during these recent challenges. Those smiles, hugs, text messages, emails, cards, food and reminders to "breathe" from so many of you kept us committed and strong.
The SMCH team is working diligently to ensure a smooth and satisfying experience that focuses on you and those you love.
We are ever grateful and honored by your continued trust in making us your dedicated medical home.
With great hope and all of our heartfelt appreciation,
Tracey and The Team at South Mountain Community Health