08/05/2025
Did you know that the majority of health center board members are patients? Health centers are patient-centered, because they are patient-led.
Rita Sorrento exemplifies this philosophy. Rita has been a NeighborHealth patient and board member for over 30 years. She is currently serving as the board chair.
During Rita’s decades on the board, she has weighed in on decisions to build new facilities, expand interpretive services, add new Neighborhood PACE centers, and much more. The Revere Neighborhood PACE center, which provides medical care, social opportunities, and wellness activities for older adults, was dedicated in her name. Rita was further honored by being elected Consumer Representative for the National Association of Community Health Centers and has traveled to Washington DC to advocate for health centers.
The smaller scale decisions matter too. Whenever Rita visits NeighborHealth as a patient, she notes potential improvements in what she calls Rita’s Little Black Book. “It may be something very simple,” she says, “but if it's important to the patient, then it's important to everybody.” These concerns are later shared with the CEO during one of their regular meetings.
Other patients stop her in the grocery store or at church to share their questions and opinions. Rita says, “You have to have your eyes and ears open and listen to what people in the community are saying. And I think that's why board members are so important. We are the ambassadors.”