instED LLC

05/12/2026

On the final day of Nurses Week, we are celebrating Shellie Margaret M, our Clinical Resource Center Manager. Thank you, Shellie, for all you do for instED and our patients. Your compassion, dedication, and leadership make such a difference every single day.

05/11/2026

Celebrating person Kimberly Kubosiak and Nicole Edney this Nurses Week for the outstanding care, kindness, and commitment you bring to instED each day!

05/08/2026

This Nurses Week, we’re celebrating Amanda Calthorpe and Heather Patterson for the incredible care, dedication, and compassion they bring to the instED team!

05/07/2026

Happy Nurses Week to Shannon MacPhail and Brittany Campbell! We’re so grateful for the compassion, commitment, and care you bring to instED.

05/06/2026

Celebrating Michaela Pound and Hadley Mahoney this Nurses Week. Thank you for your compassion, dedication, and the care you bring to the instED team!

04/09/2026

From flu season to allergy season, your health is always our priority.

When winter viruses fade and spring symptoms flare, let instED be your first call. Our team is here to help 365 days a year, with visits serviced 8 a.m. to 10 p.m., so care is available when you need it most.

Request a visit anytime by phone, app, or patient portal, and get access to testing and treatment options for everything from seasonal allergies and simple viruses to more complex chronic respiratory conditions.

To learn more, visit instED.us

Our highly-trained paramedics treat non-emergency medical needs safely at home. A convenient alternative to trips to an urgent care center or hospital ER. Request a visit today.

04/07/2026

This World Health Day, instED proudly stands with science.

Under the World Health Organization 2026 theme, “Together for health. Stand with science,” we recognize the critical role that innovation, and collaboration play in building healthier communities. This year’s global focus reinforces what healthcare leaders see every day: better outcomes happen when science guides action and care is delivered with coordination, trust, and compassion.

At instED, our commitment to patient-centered care drives every visit. By delivering high-quality in-home care, we are innovating care delivery for communities.

03/24/2026

The NAMIHP Rural Health Transformation Legislative Panel took place yesterday, moderated by Brenden Hayden, with Chris Malagrida and Jen Femino sharing valuable insights from their decades advocating in the community health and MIH spaces and advising Summit attendees on how to best position their programs to participate in opportunities.

The big takeaways:

1. Relationships are key. Inviting legislators and decision-makers to see firsthand how programs function, the impact on patients and communities, the difference between MIH care and emergency response, will provide the foundation for substantive discussions in the future.

2. Find your partners. In this rapidly evolving environment, organizations with proven competency in specific aspects of care in place - care coordination, delivery, technology, administration - can and should collaborate, turning theory to blueprints.

3. Measure everything. Data, outcomes, patient stories are crucial in demystifying the various nuanced programs, showing immediate value and the path to sustainability.

We in MIH must lead the conversations, educating Legislators, payors, health systems and advocates on how MIH answers so many of the challenges in our current health care system, from access to capacity to specialty to staffing. The RHTP calls for innovation, and as Chris, Jen and Brendan emphasized to Summit attendees, the time is now for MIH programs to demonstrate why we are the answer.

03/10/2026

It’s Patient Safety Awareness Week! This week is an important reminder of why we do what we do.

At instED, patient safety is our priority. Through rigorous monitoring of care delivery and by encouraging partners and patients to give feedback, we are continuously seeking opportunities to improve our processes, strengthen communication, and enhance the quality of care we provide.

“I'm really proud to be part of a team so committed to our patients' wellbeing. Helping build our patient safety process from the ground up alongside such passionate colleagues has been one of the most meaningful parts of my work. Every day, we focus on identifying risks early, solving problems upstream, and preventing harm, because the people we care for deserve the safest and highest quality care possible.” – Manisha Madikonda, Quality & Safety Project Manager, Medical Operations

Listening, learning, and improving – that’s how we put patient safety first. This week and every week, instED cares about your safety.

03/05/2026

We’re revolutionizing patient care at instED. Our model is designed to bridge the gap between patients and their longitudinal care teams, ensuring timely follow-ups and seamless sharing of critical information, a step often missed in other instances of episodic care.

How do we achieve continuity?
• Our proprietary instED NOW platform pushes visit notes to care managers as soon as the visit is complete and sends encounter summaries to all providers on the patient’s care team.
• The instED Clinical Resource Center nurses and clinical support specialists follow up with patients and PCPs as needed, ensuring they understand next steps and can access timely care
• Our clinical team works closely with care teams to coordinate services and plan ahead for those with highest risk or frequent needs

Episodic care is notoriously fragmented. At instED, we’re meeting this challenge head-on with continuous patient support, care team collaboration, and purpose-built technology. This approach empowers patients and enhances the quality of care they receive at every stage of their journey.

02/27/2026

Did you know instED offers a self-pay option?

Get a convenient, in-home visit from instED for one flat fee of $399 – hundreds less than an average ED visit, inclusive of all tests and treatments completed in the home, and no surprise bills. FSA & HSA are accepted. From the Berkshires to Cape Cod, we see patients anywhere in Massachusetts except Nantucket & Martha’s Vineyard.

Learn more about instED’s self-pay option at www.instED.us.