Quality Interactions, Inc

10/16/2025

Active listening is one of the most powerful tools in clinical care, and it takes less than 90 seconds to make a difference.

When patients feel truly heard, they share more accurate information, adhere more closely to care plans, and report higher satisfaction. For clinicians, better listening means fewer errors, stronger relationships, and greater professional fulfillment.

Our latest blog post explores how to strengthen this essential skill with evidence-based strategies you can use right away.

Read it now and download our free tip sheet 👉 Active Listening in Clinical Conversations [Tip Sheet] https://hubs.ly/Q03P02v20

Learn how active listening improves patient trust, satisfaction, and outcomes with evidence-based techniques for healthcare professionals.

10/03/2025

Nearly 9 in 10 U.S. adults struggle with health literacy, especially in times of stress.

One proven strategy to improve understanding is the teach-back method. By asking patients to explain care instructions in their own words, providers can confirm comprehension, reduce errors, and strengthen trust.

In our latest blog post, we cover:

- The importance of teach-back for health literacy
- Best practices for using teach-back in daily practice
- How it supports patient-centered care

Read more and download a free tip sheet 👉 Using the Teach-Back Method to Improve Health Literacy [Tip Sheet] https://hubs.ly/Q03M8Pz60

Learn how the teach-back method helps healthcare providers confirm patient understanding, improve health literacy, and reduce miscommunication.

10/01/2025

October is !

Nearly 9 in 10 U.S. adults struggle with health literacy in some way, especially in high-stress situations. That means clear communication is essential for delivering safe and effective healthcare.

At Quality Interactions, we’ve put together a practical checklist to help healthcare professionals strengthen health literacy in everyday practice. From simplifying language to encouraging teach-back, these strategies make it easier for patients to understand the care they receive.

Read the blog and download the checklist here 👉 Addressing Health Literacy in Everyday Practice [Free Checklist] https://hubs.ly/Q03LyFB50

Improve health literacy with 5 practical strategies that simplify communication, reduce miscommunication, and lead to better patient outcomes.

09/30/2025

Free Resources for Healthcare Teams 🎉

At Quality Interactions, we’re committed to empowering healthcare professionals with tools that improve communication, health outcomes, and patient experience.

Check out our free downloadable tip sheets on:

- Telehealth best practices
- Addressing health literacy
- Disability etiquette
- Reducing miscommunication
- Person-centered care strategies
- Understanding social determinants of health

Each resource is ready to use in everyday clinical settings. Download and share with your team!

👉 Free Resources for Healthcare Teams

Download quick reference guides for healthcare providers on essential topics to improve patient experience and health outcomes.

09/25/2025

Telehealth has become a cornerstone of modern healthcare, expanding access and convenience for patients while presenting new challenges for providers.

A successful telehealth visit requires more than reliable technology. It depends on communication, trust, and awareness. Done well, telehealth strengthens relationships and improves outcomes. Done poorly, it risks leaving patients disconnected.

In our latest blog post, we share best practices providers can use to:
- Prepare a professional telehealth environment
- Build connection and trust with patients
- Communicate clearly and with empathy
- Keep equity at the center of care
- Conclude visits with clarity and confidence

You can also download a free tip sheet with quick strategies your team can use to make every virtual visit more effective.

Read more 👉 Best Practices for Telehealth Visits [Free Tip Sheet] https://hubs.ly/Q03L1fS70

Learn best practices for telehealth visits that improve communication, build trust, and support high-quality, patient-centered virtual care.

09/18/2025

Healthcare organizations are under pressure to improve communication, meet compliance requirements, and deliver better outcomes, but staff have less time than ever for training.

The Resource Library from Quality Interactions is a solution that delivers skills in 10 minutes or less with expert-designed microlearning, PDFs, and videos.

Hospitals and health plans can use the Resource Library to:

- Provide compliance-ready training aligned with NCQA and Joint Commission standards
- Improve patient experience through clearer communication and stronger trust
- Scale consistent, high-quality training across teams
- Develop custom modules tailored to organizational needs

Read our latest blog post for more 👉The Resource Library: Microlearning that Drives Results https://hubs.ly/Q03JY71x0

The Resource Library offers healthcare training through microlearning, videos, and PDFs—helping teams build skills, meet compliance, and improve patient outcomes.

09/10/2025

Healthcare is moving beyond volume to value.

Value-based care rewards providers for improving outcomes, not just delivering services.
Learn what every provider needs to know about this shift—and how it impacts patients, providers, and the future of healthcare:

Read our post 👉 What Every Provider Needs to Know About Value-Based Care

Learn what healthcare providers need to know about value-based care - it's history, current landscape, and what's ahead.

09/04/2025

More healthcare organizations are recognizing that up to 90% of health outcomes are shaped by social and environmental factors that impact patients' lives and health. Understanding these social drivers is key to improving outcomes, reducing disparities, and building equity in care.

Our latest blog breaks down the five key areas of Social Determinants of Health (SDOH) that every provider should understand, plus real-world examples of how these factors impact patient care.

- Practical insights for providers
- Strategies to recognize health-related social needs
- Free downloadable checklist to put learning into action

Read the blog and download your free checklist 👉 Understanding Social Determinants of Health: Five Key Areas for Providers

Learn how social determinants of health (SDOH) shape patient outcomes. Explore five key areas for providers and get a free checklist.

09/04/2025

Person-centered care starts with listening, not assumptions. Learn simple ways to build stronger trust, improve understanding, and support better outcomes. Active listening, shared decision-making, and clear communication are all key to seeing care through the patient’s perspective.

👉 Avoiding Assumptions: Person-Centered Care for Improved Outcomes https://hubs.ly/Q03Gg3gj0

Avoiding assumptions in healthcare leads to stronger communication, better patient relationships, and improved outcomes. Learn how person-centered care supports more effective treatment.

09/03/2025

Patients with limited English proficiency (LEP) are at higher risk for misdiagnosis, delayed treatment, and poor outcomes—yet many organizations lack a strong language access plan.

Here are the 5 key elements every healthcare organization needs in a language access plan:

- Needs assessment
- Language services
- Notices for patients
- Staff training
- Ongoing evaluation

Read how to put these into practice 👉 Language Access Plans for Healthcare Organizations https://hubs.ly/Q03CQ7Vd0

Understand how language access plans for patients with limited English proficiency (LEP) help improve patient experience and clinical outcomes.

09/02/2025

Did you know up to 90% of health outcomes are shaped by factors outside of clinical care?

Our new checklist, Understanding Social Determinants of Health (SDOH), gives providers quick, practical ways to recognize these factors and respond more effectively.

- 5 key domains of SDOH
- Real-world examples of patient impact
- Action steps for providers and organizations

Download and share 👉 Free Checklist | Understanding SDOH https://hubs.ly/Q03Gg1g-0

08/27/2025

Clear communication isn’t optional in healthcare—it’s essential. Use our free Health Literacy Checklist to make every patient interaction clearer, more effective, and easier to understand.

👉 Free Checklist | Addressing Health Literacy

Download our free Health Literacy Checklist with practical tips to simplify communication, confirm understanding, and improve patient outcomes.