Today’s ophthalmology practices are busier than ever before. As Baby Boomers age, they are seeking vision care in droves as they reach the time that eye health problems present themselves. This access problem often results in long wait times and unsatisfactory scores when patients are surveyed. Many practices have trouble keeping up with the increased demand because they are following traditional processes. What may have worked in the 20th century may be in need of repair in the 21st. Because of the increased patient volume, it’s necessary to evaluate what works and what doesn’t. Streamlining your practice’s operations may be the key to improving the bottom line and patient satisfaction ratings simultaneously. While practices used to be able to hire technicians without any ophthalmic knowledge and train them on the job, this method is no longer cost-effective. Busy practices require their new hires to have at least a basic foundation of the job, which can then be supplemented by on-the-job training. With over 20 years of experience in ophthalmology, Eyetechs can work with you and your staff to help you schedule more patients, keep patient satisfaction levels up, and help you work smarter, not harder, without sacrificing quality care.
