My Ombudsman

My Ombudsman My Ombudsman is an independent program that empowers individuals, including their families and caregivers.

📢📢📢If you missed virtual office hours this Monday don’t worry! We will be having our next virtual office hours Monday, M...
05/13/2026

📢📢📢If you missed virtual office hours this Monday don’t worry! We will be having our next virtual office hours Monday, May 25th from 5-7pm! If you have any questions about accessing your MassHealth benefits please drop in!!

05/08/2026

📢📢Join us for virtual office hours! Monday from 9-11am!!! Please reach out with any questions!

MassHealth is looking for member participation!! This is a paid opportunity to provide feedback!!
05/06/2026

MassHealth is looking for member participation!! This is a paid opportunity to provide feedback!!

The annual One Care Implementation Council Town Hall is approaching! Mark your calendars!!!!!
03/27/2026

The annual One Care Implementation Council Town Hall is approaching! Mark your calendars!!!!!

03/17/2026

Our next virtual office hours will be March 30th! This is for anyone interested in learning more about My Ombudsman and potentially opening a case with us.
Please note: if you already have a case open with us, this is not a forum to work on those cases. However, our ombudsmen do schedule zooms if that is preferred by the member, just let your assigned ombudsmen know!

02/23/2026

📢Virtual office hours tonight 5-7pm! During office hours we will listen to your concerns, gather information, and open a case if possible. If we are not the right people to assist we will do our best to provide the appropriate resources.

02/16/2026

Reminder: Virtual office hours are tomorrow (2/16) from 8:00–10:00 AM. If you have any questions about your MassHealth benefits, please feel free to join and chat with a team member.

Please note: Our Helpline will be closed in observance of Presidents Day.

02/04/2026

Upcoming opportunities to chat with an ombudsman during virtual office hours are: February 16th 8-10am and February 23rd 5-7pm!

01/25/2026

Reminder!! If you would like to discuss any Masshealth related benefits/access question, we have our Virtual office hours Monday 9-11am where our ombudsman will be able to answer your questions, open cases or provide resources and referrals!

01/21/2026

For anyone who missed our virtual office hours last night, we will be having them again Monday morning 9am-11am!

Address

25 Kingston Street 4th Floor
Boston, MA
02111

Opening Hours

Monday 9am - 4pm
Tuesday 9am - 4pm
Wednesday 9am - 4pm
Thursday 9am - 4pm
Friday 9am - 4pm

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