11/04/2025
When a hospital is struggling with their centralized communications system, our team collaborates with the clinicians on a four-step process to improve workflows.
Step 1: Listen
We joined existing stakeholder meetings to understand daily frustrations better.
Step 2: Analyze
Together, we mapped actual workflows to identify where communication was breaking down.
Step 3: Pilot
Both teams tested workflow modifications in a cardiac ICU unit, successfully addressing the breakdowns and rebuilding trust in the system.
Step 4: Scale
We expanded improvements across Novant’s facilities, with a focus on continuous improvement. The result: reduced alarm volume and improved patient safety.
Explore the details of each step in our latest blog:
How hospitals can rescue failing tech investments through a collaborative recovery process.