Opticall, Inc.

10/02/2025

What if your practice could counsel patients at midnight?

With KASEY, late-night inquiries turn into scheduled appointments instead of lost opportunities.

See how KASEY extends your practice hours:

Refractive 941-318-7590 Plastic Surgery 949-828-5401



https://www.opticall.com/ai-virtual-counselor/

09/30/2025

Patients researching surgery often do it after hours. 🌙 Are you there to answer? 📞

KASEY, our 24/7 virtual counselor, educates and counsels prospective patients whenever they need it, building trust instantly.

See what KASEY can do for your practice.

https://www.opticall.com/ai-virtual-counselor/

09/25/2025

We recently received this feedback about Kasey, our AI-powered virtual counselor:

"𝘝𝘦𝘳𝘺 𝘴𝘮𝘰𝘰𝘵𝘩, 𝘱𝘪𝘤𝘬𝘦𝘥 𝘶𝘱 𝘰𝘯 𝘯𝘶𝘢𝘯𝘤𝘦𝘴… 𝘐’𝘥 𝘱𝘳𝘦𝘧𝘦𝘳 𝘺𝘰𝘶𝘳 𝘤𝘰-𝘸𝘰𝘳𝘬𝘦𝘳 𝘰𝘷𝘦𝘳 𝘢 𝘩𝘶𝘮𝘢𝘯 𝘪𝘯𝘵𝘦𝘳𝘢𝘤𝘵𝘪𝘰𝘯 𝘢𝘴 𝘪𝘵’𝘴 𝘦𝘢𝘴𝘪𝘦𝘳, 𝘮𝘰𝘳𝘦 𝘦𝘧𝘧𝘪𝘤𝘪𝘦𝘯𝘵, 𝘢𝘯𝘥 𝘐 𝘥𝘰𝘯’𝘵 𝘩𝘢𝘷𝘦 𝘵𝘰 𝘸𝘢𝘪𝘵 𝘧𝘰𝘳 𝘴𝘰𝘮𝘦𝘰𝘯𝘦 𝘵𝘰 𝘵𝘺𝘱𝘦 𝘰𝘯 𝘢 𝘬𝘦𝘺𝘣𝘰𝘢𝘳𝘥."

This is exactly why practices are adding Kasey as an overflow and after-hours solution.

• Answers inbound calls 24/7/365
• Handles overflow when staff is busy
• Provides fast, natural conversations patients appreciate
• Books consultations and sends scheduling links automatically

Kasey ensures every patient feels heard—whether they call during a busy Monday morning or late on a Saturday night.

Would you let an AI handle your after-hours calls if it felt this natural?



https://www.opticall.com/ai-virtual-counselor/

09/23/2025

Your counselors can’t work 24/7, but KASEY can.

KASEY answers every call, every time:
✅ 24/7 coverage, 365 days a year
✅ Educates patients
✅ Sends booking links or schedules consults

No missed calls. No lost patients.

Hear KASEY in action by calling one of our specialized phone lines.



https://www.opticall.com/ai-virtual-counselor/

09/22/2025

Your counselors can’t work 24/7, but KASEY can.

KASEY answers every call, every time:
✅ 24/7 coverage, 365 days a year
✅ Educates patients
✅ Sends booking links or schedules consults

No missed calls. No lost patients.

Hear KASEY in action by calling one of our specialized phone lines.

https://www.opticall.com/ai-virtual-counselor/

09/18/2025

70% 𝗼𝗳 𝗽𝗮𝘁𝗶𝗲𝗻𝘁𝘀 𝗵𝗮𝗻𝗴 𝘂𝗽 𝘄𝗵𝗲𝗻 𝗰𝗮𝗹𝗹𝘀 𝗴𝗼 𝘂𝗻𝗮𝗻𝘀𝘄𝗲𝗿𝗲𝗱 𝗮𝗳𝘁𝗲𝗿 𝗵𝗼𝘂𝗿𝘀.

Patients want answers now, not tomorrow.

Every missed call = missed revenue.

Voicemail isn’t enough anymore. KASEY delivers instant responses when your team is away, ensuring no one waits for information or booking options.

https://www.opticall.com/ai-virtual-counselor/

09/16/2025

How many calls went unanswered after hours this week?

Meet KASEY, your 24/7 AI Virtual Surgical Counselor that responds to leads, educates patients, captures leads, and books consultations day or night. KASEY is expertly trained to manage patients within your specific practice field.

Call one of the numbers below to experience KASEY for yourself!

OPHTHALMOLOGY - Call (941) 318-7590

FERTILITY - Call (508) 738-3489

DERMATOLOGY - Call (858) 465-4637

PAIN CLINICS - Call (617) 272-7823

PLASTIC SURGERY - Call (949) 828-5401

COSMETIC DENTISTRY - Call (410) 680-3403

BARIATRICS - Call (619) 554-0592

https://www.opticall.com/ai-virtual-counselor/

09/11/2025

Today, we pause to honor the lives lost, the heroes who rose, and the resilience of a nation forever changed.

🕯️ We will never forget. 🇺🇸

09/10/2025

If your practice outsources patient calls overseas, this bill could affect you.

The #𝘒𝘦𝘦𝘱𝘊𝘢𝘭𝘭𝘊𝘦𝘯𝘵𝘦𝘳𝘴𝘐𝘯𝘈𝘮𝘦𝘳𝘪𝘤𝘢𝘈𝘤𝘵 𝘪𝘴𝘯'𝘵 𝘢 𝘳𝘦𝘨𝘶𝘭𝘢𝘵𝘪𝘰𝘯 𝘪𝘴𝘴𝘶𝘦𝘴, 𝘪𝘵'𝘴 𝘢 𝘱𝘢𝘵𝘪𝘦𝘯𝘵 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘪𝘴𝘴𝘶𝘦.
We see key benefits of US Based call centers:

• Increased Patient Trust – Patients are reassured when they know they’re talking to a U.S.-based person who understands cultural nuances, healthcare expectations, and even regional dialects.
• Faster Resolution – U.S. agents are often trained in elective medical workflows and can answer with less confusion or miscommunication.
• Compliance – Avoid legal risks, negative publicity, and the chance of being linked with a vendor flagged by the Department of Labor.

Learn more https://thedijuliusgroup.com/082025-call-centers-america-act/?utm_medium=email&_hsenc=p2ANqtz-_pXHZYvmkPFDEyUOdzORl1ZKBoFnD6RN5-LBtnpiK7U-aGiiMamEm6X8qf1KWuuwgjkpIQSNWqeOtm3OxYjbfQMsoXDg&_hsmi=376440066&utm_content=376440066&utm_source=hs_email

09/08/2025

📢 New legislation could directly impact how medical practices handle patient calls.

The #𝘒𝘦𝘦𝘱𝘊𝘢𝘭𝘭𝘊𝘦𝘯𝘵𝘦𝘳𝘴𝘐𝘯𝘈𝘮𝘦𝘳𝘪𝘤𝘢𝘈𝘤𝘵 is a new bipartisan bill in Congress designed to keep call center jobs in the U.S for both economic and consumer protection. But for medical practices, it means much more:

• Companies and medical practices would be required to report if call center operations move outside the United States to the Department of Labor (DOL). The DOL would maintain a publicly available list of companies that have offshored call center operations.
• Patients will have the right to request a U.S.–based human agent
• Call centers must disclose whether they are offshore or using AI
• Companies that move call center jobs overseas could lose eligibility for certain federal contracts and programs

Medical practices should start reviewing their overseas call center arrangements now. This legislation could mean adjusting contracts, retraining staff, or shifting more patient communication back onshore.

What are your thoughts on the new act?

https://thedijuliusgroup.com/082025-call-centers-america-act/?utm_medium=email&_hsenc=p2ANqtz-_pXHZYvmkPFDEyUOdzORl1ZKBoFnD6RN5-LBtnpiK7U-aGiiMamEm6X8qf1KWuuwgjkpIQSNWqeOtm3OxYjbfQMsoXDg&_hsmi=376440066&utm_content=376440066&utm_source=hs_email

Excerpt: The Keep Call Centers in America Act seeks to protect U.S. jobs and improve customer service by restricting federal benefits for companies that offshore call centers and requiring transparency about call center locations and AI use.

09/04/2025

"Last month, I watched a colleague lose a $10,000 refractive lens exchange patient because the practice’s receptionist put the caller on hold for 3 minutes to “check something.” The patient hung up and never called back." 😕

𝗜𝘁’𝘀 𝗺𝗼𝗿𝗲 𝗰𝗼𝗺𝗺𝗼𝗻 𝘁𝗵𝗮𝗻 𝘆𝗼𝘂 𝘁𝗵𝗶𝗻𝗸—𝗮𝗻𝗱 𝗶𝘁 𝗼𝗳𝘁𝗲𝗻 𝘀𝘁𝗮𝗿𝘁𝘀 𝘄𝗶𝘁𝗵 𝗮 𝗽𝗵𝗼𝗻𝗲 𝗰𝗮𝗹𝗹. ☎️

OptiCall President & CEO, Bill Mercier, was asked by 𝘊𝘢𝘵𝘢𝘳𝘢𝘤𝘵 𝘢𝘯𝘥 𝘙𝘦𝘧𝘳𝘢𝘤𝘵𝘪𝘷𝘦 𝘚𝘶𝘳𝘨𝘦𝘳𝘺 𝘛𝘰𝘥𝘢𝘺 to break down the hidden costs of poor phone service in elective medicine and how it impacts your bottom line.

Learn:
• Why first impressions over the phone matter more than ever
• How AI can help your staff (and where it falls short)
• Real-world tips to combine technology + empathy for better patient retention

Don’t let your front desk be your weakest link.

📖 Read the full article: https://crstoday.com/articles/aug-2025/phone-calls-matter-more-than-you-think?single=true

09/02/2025

📞 Can Really Help Your Practice’s Call Center? 🤖❤️

OptiCall's President & CEO, Bill Mercier, dives into the critical role your phone staff play in the patient journey—and why every call matters in the Cataract and Refractive Surgery Today.

From the high cost of poor phone service 💸 to the moments AI can support your team (and where it absolutely shouldn’t), this article offers practical insights for practices that want to improve patient experience without losing the human touch.

Discover how to:
✅ Use AI to boost efficiency
✅ Avoid common pitfalls in call handling
✅ Keep empathy at the center of every interaction

🔗 https://crstoday.com/articles/aug-2025/phone-calls-matter-more-than-you-think?single=true

How AI can and cannot assist your practice’s call center.