IntellaTriage

IntellaTriage Nurse-First Triage Support For Hospice, Home Health, Palliative and PACE Organizations Learn more at intellatriage.com.

Built around a mission to improve the lives of nurses and patients, IntellaTriage has been providing after-hours nurse triage for hospice and home health providers, hospitals, physician groups, health plans, and specialty practices since 2008. Utilizing best-in-class technology, IntellaTriage provides round-the-clock direct access to licensed, registered nurses using client-customized protocols for patient-centered, compassionate care – and no answering service. With clients in 27 states and 250% growth in five years, the company delivers on improved patient experience and quality after-hours care, while reducing nurse burnout.

02/27/2026

“We look at AI as a complement to care, not a replacement for it.”

AI is everywhere in healthcare conversations. But here’s what matters: Technology should enable clinicians, not replace them.

In this episode of , Daniel Reese shares how IntellaTriage approaches AI: as clinical decision support, documentation efficiency, and real-time nurse enablement.

Innovation with guardrails. Always nurse-first.

Nurse-first triage answers the call. 24/7 clinical infrastructure closes the loop. Care Team Coordination formalizes wha...
02/25/2026

Nurse-first triage answers the call. 24/7 clinical infrastructure closes the loop.
Care Team Coordination formalizes what strong organizations need:

• Consistent escalation pathways
• Coordinated nurse-led intervention
• Visibility across shifts
• Reduced operational variability

It’s the natural next step in the evolution of nurse-first care.

👉 Download the Care Team Coordination overview. https://tinyurl.com/CareTeamCoordination

02/24/2026

“The best outcome for a patient is getting them to a nurse as quickly as possible. That’s why we built a nurse-first model.” - Daniel Reese, CEO, IntellaTriage

When families call after hours, they’re not looking for a phone tree. They’re looking for a nurse.

On the Last Visit First podcast, our CEO Daniel Reese shares why IntellaTriage built a nurse-first model: direct access to experienced U.S.-based nurses who can triage, stabilize, and support families in real time.

In hospice and home health, speed to clinical judgment matters.

This is what 24/7 clinical excellence looks like.

👎When triage is underdeveloped, escalation rates climb, field nurses burn out, and patient experience suffers. 👍When nur...
02/22/2026

👎When triage is underdeveloped, escalation rates climb, field nurses burn out, and patient experience suffers.
👍When nurse triage is executed well, field staff avoid unnecessary visits, patients remain comfortable, and caregivers feel supported.

⭐Our experienced nurse triage team has honed our triage expertise over the past 18 years by training hundreds of nurses and fielding millions of calls.

Outsourced nurse-first triage should feel like an extension of your clinical team: aligning escalation, documentation, and visibility into a cohesive system based on your organization's protocols. Find out how we deliver on that promise at https://bit.ly/4cHwdYR

What changes when nurses aren’t carrying unresolved work overnight?• Fewer Monday surprises• Cleaner documentation• More...
02/20/2026

What changes when nurses aren’t carrying unresolved work overnight?
• Fewer Monday surprises
• Cleaner documentation
• More consistent family guidance
• Less cognitive fatigue
Consistency in clinical access doesn’t just protect patients.
It protects nurses. This is what “good” looks like.
Dive in deeper with us in this recent blog post: https://bit.ly/3ZHLelU

Nurse-first triage ensures consistent, licensed clinical access after hours. Care Team Coordination builds on that found...
02/19/2026

Nurse-first triage ensures consistent, licensed clinical access after hours. Care Team Coordination builds on that foundation, formalizing how care is coordinated across every shift.
Together, they create structured 24/7 clinical access and data transparency.

👉 Find out how Care Team Coordination can support your agency. https://bit.ly/4aLimy9

02/16/2026

This month, we’re recognizing one of our incredible nurses for delivering calm, confident clinical support, often during moments of uncertainty. Congratulations, Marquetta, for being chosen as Nurse of the Month. Thank you for the compassion and expertise you bring to every interaction.

When clinicians are stretched thin, the instinct is often to add tools or automate interactions. But putting bots betwee...
02/09/2026

When clinicians are stretched thin, the instinct is often to add tools or automate interactions. But putting bots between patients and care rarely reduces burden, it merely shifts it down the line a bit. Nurse-first care, supported by technology in the background, removes friction instead of adding it. Nurses focus on patients. Systems & technology quietly handle the rest.

This is how organizations support clinicians without asking them to do more.

👉 CTA: Read how nurse-first care supports the workforce

IntellaTriage’s nurse-first triage model, a proven success in easing clinician burnout & improving patient outcomes in the care-at-home space

Patients experience care as continuous. Symptoms don’t pause at shift change. Caregiver anxiety doesn’t wait for busines...
02/08/2026

Patients experience care as continuous. Symptoms don’t pause at shift change. Caregiver anxiety doesn’t wait for business hours. Yet many care models still divide responsibility by time of day, creating gaps where continuity matters most. These gaps aren’t caused by lack of compassion or effort. They’re the predictable result of systems not designed for continuous clinical care.

Our new white paper explores why nurse-first, tech-backed care is foundational to closing those gaps, supporting clinicians, protecting patients, and sustaining care at scale without putting bots between patients and clinicians.

CTA: Explore the perspective:

Explore where gaps most often emerge across the post-acute care continuum and what it takes to design care that holds up across all hours. Nurse-first solutions with IntellaTriage.

Texas & New Mexico, we’re on our way 🤠IntellaTriage will be at the Texas and New Mexico Hospice Organization Conference ...
02/06/2026

Texas & New Mexico, we’re on our way 🤠
IntellaTriage will be at the Texas and New Mexico Hospice Organization Conference March 4–6, and we’d love to see you. Stop by the booth to meet Brad Hall and Bernadette Smith, talk triage strategy, and dig into what’s really happening with workforce strain across hospice and palliative care.

📌 Don’t miss Bernadette’s session: Workforce Under Strain" a practical, data-backed look at how after-hours models impact burnout, retention, and quality of care (and what leaders can do about it).

Let’s connect in person. See you in Texas.

Daniel Reese joined fellow panelists, Therasa Bell from Kno2, and Randy Klein on from Intention Health for a highly enga...
02/02/2026

Daniel Reese joined fellow panelists, Therasa Bell from Kno2, and Randy Klein on from Intention Health for a highly engaged and interactive session at Home Care 100: Delivering a 24/7 Advantage. Have questions from the session or want to hear what you missed? Contact us to continue the conversation. And special thanks to the HC100 team and fellow panelists for having us!

After-hours coverage solves access, but not always continuity.Our latest perspective explores why design matters more th...
02/01/2026

After-hours coverage solves access, but not always continuity.
Our latest perspective explores why design matters more than schedules. https://bit.ly/46dsluC

Explore why nurse-first triage and 24/7 clinical care are essential to continuity in home health and hospice amid workforce shortages.

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320 Seven Springs Way, Ste. 220
Brentwood, TN
37027

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