03/11/2026
Dear Norfolk Clinic Patients,
It is with deep regret that NPS Healthcare announces the closure of on-site services at our Norfolk clinic, located at the LGBT Life Center, effective today, March 11.
Over the past 18 months, our mission has been to provide the Hampton Roads community with an alternative, community-based clinic focused on STI prevention, HIV care, and LGBTQ+ health. Unfortunately, due to current market and economic conditions, NPS Healthcare is no longer able to sustain onsite operations at our Norfolk clinic.
Your health and the continuity of your care remain our top priorities. As of today, all scheduled on-site appointments are cancelled. However, we want you to know that care will remain accessible to you during this transition. An NPS Healthcare provider will be available via telehealth starting Monday, March 16, and continuing through April 17. They can manage your care, order labs, renew prescriptions, and address ongoing medical needs, all without interrupting your current treatment plan.
We encourage patients to continue their care with their NPS Healthcare telehealth provider until April 17. After that date, our team will assist in transitioning you to a new provider of your choice. If you prefer to transfer your care before April 17, we are happy to accommodate that request. Just contact us, and we will manage the transfer of your records.
Additionally, patients may continue to have lab work (blood draws, STI testing, etc.) completed directly at Labcorp and Sentara Labs locations during this period.
To schedule a telehealth appointment, request a records transfer, or get a provider recommendation, please call (615) 831-2291, ext. 1277, or email compliance@npshealthcare.com. For privacy and security reasons, please do not include any sensitive patient health information in voicemails or emails.
We apologize for this disruption and thank you for trusting us with your care. We remain committed to supporting you every step of the way through this transition.
Sincerely,
NPS Healthcare