08/29/2025
BRMC is hiring! Send your resume to nickie@brownfield-rmc.org
Job Title: Pain Management Coordinator
Reports To: OR Manager
Job Summary:
Under the supervision of the OR Manager, Pain Management Coordinator is responsible for assuring that duties are accurately performed in completion of, but not limited to, the following areas: Registration; ensure that copies of appropriate documentation are obtained to facilitate the billing and collections processes; ensure that co-payments and payments on patients accounts are taken, accounted for and processed accurately and educate patients prior to scheduled visits of financial responsibility; . For all registrations obtain signatures for all appropriate forms such as Consent for Treatment/Conditions for Admissions, Financial Agreement and Assignment of Benefits, Patient Rights, Notice of Privacy Practice and Advance Directive. Facilitate and handle all referrals for scheduled admits and for day procedures to include updating the schedule and notify all appropriate departments. Obtain and verify preauthorizations for procedures. Forward all non-covered insurance patients to the attention of the Financial Assistance Department; ensure that all information entered into the automated admitting/registration system is accurate and complete; prepare patient profiles for all first-time patients and update profiles for return patients as needed; Prepare schedule for patient appointments and follow-ups; Projects a professional demeanor and appearance while maintaining the confidentiality of patients, physicians and workers. Works under stress and in situations that demand patience and tact while providing impeccable service. Handles phone calls from doctor’s offices, clinical staff. Greet visitors, patients and co-workers that enter the premises in a professional and courteous manner. Communicate openly and frequently to all appropriate departments and management when patients express needs or concerns during their visit. Be able to multitask and willing to cross train within business office. Ensure strict compliance with all HIPAA regulations and patient confidentiality laws. Collaborates with and supports the rest of the team.
Physical Requirements:
May be expected to lift up to 25 pounds or up to 50 pounds with assistance. Work is of light demand; sitting or walking most of the time while on duty. Visual and auditory acuity and manual dexterity essential to performing designated duties required: optimal auditory acuity required; manual dexterity involving the handling of equipment and computers is essential to performing assigned duties. Physical conditions are clean, neat and well-lit. May be subjected to stressful situations. Climate control and ambient temperature variances may be experienced associated with a normal office environment. Hours of duty may be irregular or unexpectedly extended due to the requirements of the hospital.
Qualifications, Knowledge and Ability:
Demonstrated eligibility for employment in the U.S.
Demonstrated skills in reading, verbal and written English
Willingness to participate in goal-setting and educational activities for own growth and advancements
Demonstrated experience in a medical business office, medical records or admissions
Demonstrated computer skills in utilizing word processing, integrated database and other functions
Demonstrated ability to utilize and understand mathematical calculations
Ability to use office machines and telephone systems
Demonstrated knowledge of medical terminology, customer service and telephone etiquette