12/22/2025
As we head into the holiday season as well as what is officially "true flu"season we want to take a moment to put out some reminders on the operation of our clinic. Our goal is to offer everyone equal, compassionate, accessible, SAFE care while adhering to the regulations set forth by state licensing, insurance and regulatory agencies, and office policies.
Because we are not appointment based the only fair and ethical way to serve people is to take each person first come, first serve and we only deviate from this for a true emergency. If you check in and the wait is long, we will hold your place in line and call you when your turn is getting close. If you try and check in after "last call" and it is too late we will extend the courtesy of putting you as the first appointment the next business day morning.
The doctors cannot "take a quick look" at any of your other children, friends, or people accompanying you without a visit. They absolutely cannot give medical advice on people and situations they haven't evaluated in person.
Our priority as urgent care is to take care of the people in the office first. When you call with a request for a refill or message to the doctor, we assure you the doctors receive those, however they must attend to the patients they are seeing in the office first (just as they did for you at your appointment). Each doctor on duty has a routine for how they manage labs, calls, and refills in order to safely focus on your individual concern- they will return your calls and messages- however it may not be until the end of the day. Multiple calls will not expedite this.
We do take our last patient 30 minutes before close and we do not take any new check in patients after that time. This is to allow time for appropriate labs, testing, or diagnostics to be completed as well as to get your prescriptions to the pharmacy before they close (as our hours are set to align to the latest local open pharmacy) and to perform follow up duties. Our staff is not expected to work after their scheduled hours or outside of the office. This protects both your protected medical information and health/safety as well as office staff personal time.
Please note it is illegal and unethical for our doctors - and any other medical staff- to respond to medical questions on their personal cell phones; Facebook or any other social media, email accounts, or at their homes. This is not a secure or safe way to access care.
Finally, we understand frustration on health care bills, concerns about our office policy and want to address any concerns you have. If you have a concern, we are happy to address it with you and if that concern is not adequately addressed you may take your concern to Dr. Henderson and she will schedule time to sit and hear your concerns. Please note we have a zero tolerance policy for verbal/physical abuse of our staff. Inappropriate language, intentional cruelty, or threats will result in permanent dismissal from the practice and may result in a report to law enforcement depending on severity.
We WANT to care for you and in order to do so safely, ethically, and fairly these policies are in place. Thank you for supporting our clinic and trusting us with your health care.
