05/07/2020
Dear patients,
The time has come and we are pleased to announce that we will be seeing patients for comprehensive eye exams starting Tuesday, May 12, 2020 by appointment only. Our office hours will be different (open Tuesday-Saturdays) and appointments will be spaced out to maintain social distancing efforts and to allow time for sterilization in between patients. As we navigate this "new normal", the safety of our patients and staff remains a main priority. Please carefully read the following changes and updates regarding safety protocol in compliance with current local and state regulations:
1. When making an appointment, you will be asked if you have any flu-like symptoms, illness or fever and if you have been exposed to anyone COVID-19 positive in the last 2-14 days.
2. Only patients with scheduled appointments will be allowed into the office unless the patient is a minor and is accompanied by a caregiver.
3. For all visits to the office, a face covering or mask is required. If you do not have a face covering, we will have masks available for purchase.
4. There will be no walk-ins to our office. All repair/adjustments or frame selections must have an appointment.
5. For all new patients, please download and fill out all paper work prior to your appointment. All the forms you may need are on our office website, including our medical history form (in English and Spanish), Acknowledgement of Receipt of Notice of Privacy Practices, Notice of Privacy Practices, and Phone Payment Authorization form.
6. We may ask you to check in from your cars in the parking lot to better prepare for your arrival before you enter the office. We may also start your medical history while you wait in the car and have all instruments prepped/sterilized for you upon entering.
7. You may be asked to use your own pen to reduce potential transmission of disease.
8. For payments over the phone, please download the "Phone Payment Authorization" form and email it back to us.
Keep in mind:
1. If patients have any emergencies, our doctors will first do a virtual/telemedicine consultation.
2. We will still use the express pick-up/drive through area. Please call us from your car and one of our staff members will bring your glasses/contacts to you.
3. All contact lens orders can be made over the phone or through our website and shipped directly.
If you have any further questions or concerns, please feel free to give us a call, text or email. We are here for you to meet your essential eye care needs. If you made this far, here is a video to hopefully give you a smile this Thursday! https://www.youtube.com/watch?v=wilDZAuUyUA.
Stay safe and wash your hands:)
The Optometry Center
Office phone #: (510)581-1430.
Office text #: (510)858-2551
Office email: info@theoptometrycenter.com
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