11/25/2025
Congratulations go to the MercyCare North Urgent Care team of Joe Kussatz, ARNP, and Theresa Hallengren, ARNP, as well as staff Bob, Stephanie, Jennifer, Rochelle, Stacey and Nicole, who received Mercy Touch Awards in recognition for their professionalism and unwavering dedication during a medical emergency.
"Each of your quick responses, clear communication, and exceptional teamwork exemplified The Mercy Touch and highest standards of care and compassion under pressure," their nominator wrote. "In a moment of critical need, you demonstrated not only clinical excellence, but also empathy, calm and courage. Never does your service to others go unnoticed. This showed your collective effort as a team and the vital role each of you played in ensuring the safety and wellbeing of our patients, their families and one another. Thank you for all that you do. MercyCare North Urgent Care is so lucky to have you on our team."
Well said! Thank you to this dedicated group for successfully navigating this situation!