Special Medical Services - Physical Therapy

10/16/2024

UPDATE: Our phones are working now

ATTENTION- OUR PHONE AND INTERNET SYSTEMS ARE CURRENTLY DOWN. We will update when things are fixed.

06/24/2024

❗️❗️URGENT ATTENTION- Due to flooding- BOTH bridges in Charles City have been closed. To get to the hospital you must go through Floyd or through Nashua. If you have questions or need to reschedule please call us at 641-228-6344.

01/07/2024

We are seeking an administrative position at Special Medical Services to manage our front desk area. Below is our job description. Please share. Email your resume if interested to Troy Loeckle at tloeckle@fcmhosp.com

Administrative assistant. Front desk coordinator
Job details
Job Type- Administrative/Business/Physical Therapy
Full-time
Shift and Schedule- 9am-5pm
Monday to Friday
Benefits
· Simple IRA
· Simple IRA matching
· Health insurance
· Paid time off
· Life insurance
· AFLAC options

Our Physical Therapy Company is seeking a dynamic team player for a front desk position. Our company works with outpatient Physical Therapy, inpatient Physical therapy, respiratory and cardiopulmonary services. MUST have an outgoing personality mixed with professionalism and organization.
The front desk position is the first point of contact for patients and staff. The position is responsible for greeting patients, checking patients in, answering the phones, scheduling appointments, completing administrative processing and reports, and recordkeeping. We are seeking an individual who is personable and naturally friendly, bright, inquisitive and an excellent communicator. The ability to support patients/staff, answer their questions, and lead them in directions to solve questions they may have, is essential.

****ESSENTIAL FOR THIS POSITION****
The Front Desk Coordinator will be able to:
· Scheduling- attention to detail, problem solving, decision making.
· Answer questions regarding the practice.
· Meet and greet patients and potential patients.
· Demonstrate excellent customer service while multitasking.
· Efficiently and accurately obtain verification of benefits and authorizations for multiple Physical Therapists.
· Assist in patient setup.
· Complete light housekeeping duties.

*****QUALIFICATIONS*****
· Proficient computer and typing skills and software knowledge. Experience working in a patient facing medical office environment is desirable.
· Prior customer facing experience required.
· Must maintain a calm, professional demeanor in difficult situations.
· Must be a pro collaborator, facilitator, and communicator.
· Must have exceptional written and verbal communication skills.
· Demonstrated excellent customer service skills with formal training is preferred.
· Will embrace inbound and outbound calling.
· Able to work independently and take initiative.
· Must be able to organize time.
· Requires the ability to multi-task and work in an Electronic Medical System simultaneously with other tasks.
· Must deal with patients in a caring and respectful, warm, and empathetic manner.

12/23/2023

We wish you a Merry Christmas 🎄 and a Happy New Year! 🎊 - From your Festive SMS crew!

03/09/2022

Special Medical Services is proud to be a sponsor of Immaculate Conception School's 1st annual Color Run 5k! Sign up by following the link below!

02/07/2022

You know you have a great employee when they are willing to contribute 30 years of service to our business! We are very grateful and appreciative to have her dedicated as our respiratory therapist and seeing her smile every day. Thank you, Bette Murray!

11/11/2021

Berlin Wall 1990. Shortly after “the fall of the wall” in November of 1989. At the time, I did not fully appreciate the significance. Grateful to have had the experience. USA!

Happy Veteran’s Day to those who have served our country. A special thanks to our Doctor of Physical Therapy, Troy Loeckle for his service in the Air Force. 🇺🇸 ♥️ 🤍 💙

11/11/2021

Happy Veteran’s Day to those who have served our country. A special thanks to our Doctor of Physical Therapy, Troy Loeckle for his service in the Air Force. 🇺🇸 ♥️ 🤍 💙

09/07/2021

Here’s our purple team!

07/28/2021

25 years or a quarter of a century. That’s how long Dr. Troy Loeckle has been helping patients in the field of physical therapy!

Before becoming a Physical Therapist, Troy started out as an aide in a rehab setting. He then attended the University of Minnesota to achieve his physical therapy degree. Through connections of SMS former owner, Dennie Grant, Troy started working for SMS in 1996. In 2010, Troy received his Doctorate of Physical Therapy from Des Moines University. Through the years at SMS, Dr. Loeckle has not only played the role as a Physical Therapist, but also Respiratory Therapist, Vascular Technician, and Certified Strength and Conditioning Specialist. Most recently in 2020, Troy bought into SMS as part owner with Bret Kruthoff. We are honored to have Troy leading our team!

07/16/2021

Patients : We are having difficulties with our phones today. If you are having trouble reaching us you can try 641-228-6830 and ask to be transferred to physical therapy. Thank you!

--SMS Staff

03/02/2021