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National Association for Healthcare Quality (NAHQ)

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National Association for Healthcare Quality (NAHQ)

Together we define excellence in healthcare quality.

12/08/2025

THIS WEEK, Dec. 10, 12 PM CT. Want to ensure that consistent, high-quality direct reporting — a cornerstone of High Reliability Organizations — is done effectively across teams? Join this informative learning lab to discover how Kaiser Permanente was able to pinpoint variations in rounding practices and uncover correlations with employee engagement, patient safety and performance outcomes through a Direct Report Rounding Experience Survey. Gain practical insights into implementing and customizing this survey tool to elevate your rounding practices, improve engagement and accountability and drive measurable results in your teams.

Offers 1 CPHQ CE credit.

Register now: https://hubs.la/Q03XhB0B0

12/08/2025

We are proud to share that NAHQ CEO Stephanie Mercado has once again been named to Modern Healthcare’s 100 Most Influential People in Healthcare—her third consecutive year earning this distinguished recognition.

This honor reflects the accelerating national momentum behind elevating healthcare quality as a strategic, measurable discipline. Stephanie’s leadership has been instrumental in advancing this movement through NAHQ’s mission and the Healthcare Quality Competency Framework™, championing the critical role of a standardized, highly competency healthcare quality workforce. Her voice continues to shape the national dialogue on how improved competencies drive better clinical outcomes, stronger organizational performance, and meaningful ROI across the healthcare ecosystem.

Please join us in congratulating Stephanie on this well-deserved recognition. We are inspired by what this milestone signifies for the future of the healthcare quality profession and deeply grateful for the dedicated quality leaders who bring this work to life every day.

12/02/2025

This Giving Tuesday, help support a cause that’s important to all of us - advancing Quality & Safety in order to advance healthcare itself.

The Healthcare Quality Foundation, through its Certification Grant Program, supports professionals as they work toward earning the CPHQ, the only accredited certification in healthcare Quality.

Your donation will help fund CPHQ preparation materials and the cost of the exam for those who want to further their knowledge and demonstrate their dedication to Quality & Safety. Help them take this important step for themselves, and for healthcare.

11/21/2025

Earlier this week at the Institute for Credentialing Excellence , NAHQ’s Manager of Certification, Alyssa Meyer, joined an inspiring conversation with women leaders from across the certification industry to discuss the challenges, opportunities, and pivotal moments that shape their career paths.

The room was filled with women at all stages of their professional journeys—each bringing unique perspectives, lived experiences, and data-driven insights. The discussion touched on pursuing promotions, navigating moments of confidence (and doubt), and what it truly means to step into that “next role.”

Alyssa also shared her successful role in advancing NAHQ’s mission and the meaningful progress happening across our certification initiatives.

11/20/2025

Looking for the right professional development program for your end of year funds? Only NAHQ Micro-Credentials help you delve into each domain of the industry-standard Healthcare Quality Competency Framework™, gaining knowledge and skills you can use right now in your role in healthcare Quality & Safety.

With today’s ever-evolving healthcare landscape, change management is a critical capability. NAHQ’s Micro-Credential in Performance & Process improvement will prepare you to manage change, lead projects effectively, and foster a culture of continuous improvement. Complete the course successfully and you will receive a certificate and shareable digital badge to showcase.

Purchase today: https://hubs.la/Q03T-FQb0

11/20/2025

This week marks one year since NAHQ and Joint Commission launched our strategic alliance — a partnership rooted in elevating healthcare Quality & Safety at scale.

Over the past year, we’ve seen what’s possible when two mission-aligned organizations work together to advance a common purpose: high quality, safe, cost-effective care.

Key milestones from year one:

Strengthening the Profession
Our alliance began with Joint Commission’s endorsement of the CPHQ and the NAHQ Healthcare Quality Competency Framework. Awareness and support have been strong — with 85% of those aware already associating it with positive outcomes.

Growing the Quality Workforce
NAHQ extended CPHQ Prep resources, the CPHQ, and complimentary membership to all Joint Commission staff, contributing to 50 new CPHQs and counting and building a shared vocabulary between Joint Commission teams and the health systems they serve.

Expanding Access to Education
Together, we awarded CPHQ scholarships to 30 professionals at safety-net institutions including Cook County Health, Grady Health System, and Jackson Health — reflecting our joint commitment to strengthening care for all communities.

Raising the Visibility of Quality
Joint Commission leaders contributed to high-engagement sessions at NAHQ next and Healthcare Quality Week, and NAHQ had a strong presence at Joint Commission’s UNIFY Conference.

Looking Ahead
In 2026, we will expand CPHQ support for Joint Commission staff, continue our joint presence at NAHQ next and UNIFY, and launch the NAHQ Regulatory & Accreditation Micro-credential, powered by Joint Commission, in January.

A strong first year — and even stronger work ahead.

11/13/2025

With NAHQ Micro-Credentials, you can gain the relevant knowledge and useful skills you need today. Each micro-credential dives deep into one domain of the industry-standard NAHQ Healthcare Quality Competency Framework™, providing a certificate and shareable digital badge upon successful completion, plus CPHQ CE credit.

The NAHQ Micro-Credential in Health Data Analytics will bring you up-to-speed in this important and expanding area. Find out how to collect, validate and organize data to achieve strategic outcomes AND learn about data visualization tools and visual storytelling to drive better decision-making.

Don't miss this valuable learning opportunity. And if you have end-of-year professional development dollars, be sure to purchase today: https://hubs.la/Q03T4QLk0

11/12/2025

NAHQ is proud to support Abbott's UNIVANTS of Healthcare Excellence Award.

This award recognizes teams who collaborate across disciplines and transform healthcare delivery, and ultimately patient lives. Applications are now open until November 15.

Learn more: https://hubs.la/Q03SGT660

11/05/2025

Is your workforce ready for AI?

As artificial intelligence rapidly transforms healthcare, NAHQ’s State of Healthcare Quality report highlights a critical insight: successful AI adoption depends on workforce readiness.

While administrators see AI as a tool to improve monitoring and decision-making, clinicians view it as a way to reduce administrative burden and increase patient time. These perspectives reveal different expectations—and a shared need for upskilling.

To ensure AI enhances quality and safety, healthcare organizations must align training, competencies, and culture around a common standard of excellence.

What skills and competencies will be most important for your team as AI becomes part of daily practice?

Learn more: https://hubs.la/Q03RSPhQ0

11/04/2025

TOMORROW, Nov. 5, 12 PM CT! Don’t miss this of-the-moment Learning Lab outlining all you need to know to prepare for the CMS TEAM Jan 1, 2026 launch date.

TEAM will significantly reshape how Quality, outcomes and accountability are measured in healthcare. This webinar will reveal how Quality data drives success under TEAM, the workforce skills you’ll need for implementation and strategies for positioning your organization to lead in this new era.

With TEAM launch date fast approaching, you won’t want to miss this opportunity.

Offers 1 CPHQ CE credit.

Register now: https://hubs.la/Q03RBgMx0

10/31/2025

The Healthcare Quality & Safety community showed up like never before to “Celebrate our impact and fuel our future.”

23,000+ registrants, the most ever, committed to advancing their knowledge and their careers with NAHQ’s complimentary daily sessions. And when it came to celebrating… the pictures speak for themselves. THANK YOU TO ALL who honored their teams and educated the industry on the vital role healthcare Quality & Safety plays in advancing healthcare.

Miss any of the complimentary NAHQ webinars? They are available to watch on demand! https://hubs.la/Q03R6VD30

10/30/2025

Looking for the best way to spend your professional development dollars before the end of the year?

NAHQ Micro-Credentials allow you to delve deeply into each domain of the NAHQ Healthcare Quality Competency Framework™, making them ideal for CPHQs to expand on existing knowledge and for non-CPHQs to gain specialized knowledge in a focused area.

Learn more at: https://hubs.la/Q03QY2GW0
-Credentials

Address

8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL
60631

Opening Hours

Monday	8am - 4:30pm
Tuesday	8am - 4:30pm
Wednesday	8am - 4:30pm
Thursday	8am - 4:30pm
Friday	8am - 4:30pm

Telephone

+18473754720

Website

https://nahq.org/

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