National Association for Healthcare Quality (NAHQ)

10/16/2025

4 DAYS AWAY!! Don’t miss the daily complimentary sessions. You’ll hear from industry-leading experts offering the of-the-moment information you need to fuel the future of Quality PLUS earn CPHQ CE credit.

Register now and be sure to explore the free resources that will help you plan your team events. Because this year, more than ever, the healthcare workforce deserves to CELEBRATE OUR IMPACT AND FUEL OUR FUTURE.

https://hubs.la/Q03NW_f_0

10/15/2025

Advance your knowledge one domain at a time.

NAHQ Micro-Credentials delve deeply into each domain of the NAHQ Healthcare Quality Competency Framework™, making them ideal for CPHQs to expand on existing knowledge and for non-CPHQs to gain specialized knowledge in a focused area.

Two NAHQ Micro-Credentials now available: https://hubs.la/Q03Nx6MF0
-Credentials

10/13/2025

On October 10, 88 participants at Tampa General Hospital (TGH) a nationally recognized academic medical center, kicked off Workforce Accelerator®, a transformative program to strengthen quality and safety capabilities at their annual CMO Quality retreat.

Powered by NAHQ’s Healthcare Quality Competency Framework™, Workforce Accelerator:

· Assesses workforce capabilities and identifies skill gaps
· Delivers personalized upskilling plans and learning journeys
· Connects training to organizational quality and safety goals
· Is guided by a dedicated NAHQ Navigator—an expert in activating NAHQ's framework within organizations

A huge thank you to the TGH leadership team— Dr. Peggy Duggan, Dr. Laura Haubner, and Kristen Ramsey—for their vision and partnership in making this launch a success.

We’re proud to support TGH as they continue to set the standard for healthcare excellence in Florida and beyond.

10/10/2025

In a recent Associations Now article, NAHQ’s Vice President of Programs, Products, and Certification Jennifer Pitts shared how purposeful design fosters stronger engagement in virtual settings. It’s not about larger platforms, but about creating meaningful, structured opportunities for connection. This is particularly important given associations' business and cost models, and continued pressures on in-person events.

Her expertise has been honed through years of leading NAHQ’s premier industry event, NAHQ next—where the most pressing and important issues in healthcare take center stage.

Jennifer shared how thoughtfully designed, virtual experiences can be just as impactful as those held in person.

Read details in the article ➡️ https://hubs.la/Q03N4Pq20

When digital networking fails, it’s not the technology that needs fixing, experts say —  it’s the approach.

10/08/2025

New from NAHQ: Results for two-year national study out today.

The findings confirm a decisive shift in how healthcare leaders view quality: from compliance to a core business strategy that drives measurable results.

Key outcomes include:
- A statistically significant increase in how quality and safety are valued across the industry
- Closing the gap between administrators and clinicians on accountability for quality
- Patient safety rising as a top priority across organizations
- Leaders are increasingly prioritizing AI but differences remain on perceived value

Taken together, the data show that quality is now recognized as central to improving patient outcomes, strengthening financial performance, and building a more capable workforce.

🔗 Explore the full findings: https://hubs.la/Q03MQ5KT0

10/03/2025

We’re thrilled to announce that Kaiser Permanente Northern California just launched their fourth cohort of 50 participants in NAHQ’s Workforce Accelerator® program! KP’s results show that when organizations invest in their people, everyone wins: patients, teams, and the bottom line.

Robin Betts and KP leadership continue to set the standard for healthcare quality by investing in their teams and embracing innovation. Through Workforce Accelerator, KP has:
· Reduced workforce variability and elevated performance across 225 participants, 21 hospitals and 268 medical offices
· Achieved a 194% improvement in cost avoidance and over $6.5M in savings in just two years
· Realized a 92% reduction in HAC penalties
· Increased employee engagement by 7% and 33% decrease in employee turnover
· Delivered a 6X return on workforce investment—proving that quality and financial outcomes go hand-in-hand

Workforce Accelerator is more than a program—it’s a catalyst for building high-functioning teams, driving measurable improvements in patient outcomes, and empowering professionals to work smarter, not harder.

10/02/2025

Our CEO, Stephanie Mercado, is a keynote speaker at the Patient Experience Symposium next week, discussing the connection between high-quality care and improving the patient experience.

The Patient Experience Symposium will be bringing together top voices transforming care. And, you can join them—on demand!

📌 General sessions available at your fingertips following next week’s conference in Boston.
📌 Take advantage of an exclusive NAHQ discount: $395 (regularly $595).
📌 Use code NAHQ at checkout.

View all the sessions and register at this link: https://hubs.la/Q03M0jsq0

Watch. Learn. Lead.

09/30/2025

Register now for complimentary sessions from NAHQ, every day of Healthcare Quality Week. You’ll gain valuable information you need to ‘fuel our future’ + CPHQ CE credit.

MONDAY, 10/20
From Mess to Success: Elevating Quality to Achieve Healthcare Excellence
Navigating the Next Era: Industry Leadership in a Changing Healthcare Landscape

TUESDAY, 10/21
Navigating Mega Issues & Emerging Trends
High-Reliability Abstraction: Building Consistency Across Every Case, Every Abstractor, Every Time

WEDNESDAY, 10/22
Elevating Quality Leadership: Building Critical Competencies for Breakthrough Results

THURSDAY, 10/23
CMS Priorities & Implications for Quality & Safety

FRIDAY, 10/24
The Next Frontier in Patient Experience: Orchestrating Quality, Safety, and Engagement to Create Measurable Value

Learn more and register: https://hubs.la/Q03LzMgP0

09/29/2025

NAHQ is proud to support Abbott's UNIVANTS of Healthcare Excellence Award.

This award recognizes teams who collaborate across disciplines and transform healthcare delivery, and ultimately patient lives. Applications are now open until November 15.

Learn more: https://hubs.la/Q03L1DTP0

09/26/2025

🎤 At Solutions Day 2025, an event sponsored by the .orgCommunity, NAHQ's Aleese Eckenrode, NAHQ senior director, professional development had the honor of presenting on NAHQ’s innovative Micro-Credentials program—developed in collaboration with Apti.

"It was a pleasure discussing the value and impact of this new program,” said Aleese. “It was gratifying to share our team's work and explain details about the opportunities NAHQ offers through our Micro-Credentials. Special thanks to Apti for their collaboration and support in making our presentation successful!"

Learn more about NAHQ's Micro-Credentials, https://hubs.la/Q03LdWML0

09/25/2025

This year, more than ever, the healthcare Quality workforce is seeking guidance to navigate the ever-changing landscape. NAHQ is here for you! This Healthcare Quality Week, we’re offering more complimentary webinars than ever before, featuring innovative healthcare industry leaders from top tier organizations including Joint Commission, CMS, The Keckley Report, NAHQ and more.

You’ll earn CE credit and gain the valuable information you need to fuel the future of healthcare Quality. View the sessions and register today: https://hubs.la/Q03L17Wm0

09/23/2025

Advance your knowledge one domain at a time.

NAHQ Micro-Credentials delve deeply into each domain of the NAHQ Healthcare Quality Competency Framework™, making them ideal for CPHQs to expand on existing knowledge and for non-CPHQs to gain specialized knowledge in a focused area.

Two NAHQ Micro-Credentials now available: https://hubs.la/Q03KsGxb0
-Credentials