07/02/2025
How many healthcare workers do you think a patient will see during their stay? The average number is 17.8.
For many of our hospice patients who are non-verbal or have advanced dementia, communicating needs is a real barrier to care and satisfaction. 17.8 is a large number to 'train' in how best to care for someone.
HOC wants to make an intentional effort to understand each patient's story, favorite things and what's most important to them. Why? Because our mission is to create the best possible and most meaningful experience. It's impossible to serve the patients well if you don't know them, and each patient deserves exceptional care.
Below is a sample "About Me" board - inspired by a personal experience and built upon by the HOC End of Life Doula program. Each board is purposefully designed to look homemade, unique and specially crafted just for that patient. Pictures can be added to provide recognition and points of conversation. The Doula or HOC Team Member will sit down and complete the board with either the caregiver and/or patient. At a glance, anyone who walks into the room can have access to important information so they can provide that patient a great experience.
Overall, HOC Navigators serves 6,000 patients each year - so we need a lot of help!!!! One way we address this need is to recruit Community Service Groups to assist.
So gather your businesses, churches, schools and social groups to make a difference! Materials can be provided or you can do a collection of paper, stickers and glue to support the effort. HOC will provide a workspace, speaker and facilitator if desired or you can host at your own site. Each person needs to bring their own pair of scissors, a water bottle, creativity and DESIRE TO MAKE A DIFFERENCE!! Please contact Lauren_Athey@trihealth.com to inquire and schedule.