05/06/2026
Sincerest apologies for any patient or individual whose call may have been missed or not returned. Recent internet and cellular updates combined with strons have been a big barrier in returning calls. An update to some android devices included a spam call blocker and do not call sign up. That in turn blocked us from returning calls and they are going straight to voicemail becaue the main line is a cellular device afrikiatedwith a business. With increased spam calling to main line appearing like local numbers, it’s very hard to tell what is spam and what is referrals and voicemaik invix is filking uo qu**ky. If you haven’t heard from us as expected PLEASE reach out. Many missed calls were returned but went to voicemail or said “caller is unavailable”. If you are a patient please take steps to check your settings to make sure our line wasn’t blocked inadvertently. I know we have resolved this for many patients but there are still some problems being reported. You can also email the new secure non spam filled email by emailing amandajonesshelton@rivervalleycounselingtherapy.com if you think you may have been impacted.