10/19/2025
Help us find our next front office team member! Please tag and share to get the word out...
We are looking for a SCHEDULING MAGICIAN (aka Patient Care Coordinator) to join our administrative team in a busy and growing outpatient multi-specialty clinic that offers physical, occupational and speech therapy services. This position is full-time (40 hours per week) or part-time (minimum of 24 hours per week). By magician, we mean you are capable of masterfully matching the capabilities of our providers with the needs of our clients...all while maintaining a positive attitude and cheerful demeanor!
Customer service experience is preferred - you are the first and last person our patients see when they enter/leave our clinic and we want that encounter to be amazing! Our clinic is busy and growing, and needs a multitasker extraordinaire. If you want your days to fly by all while helping our patients meet their therapy goals, then this is the position for you. Pay is dependent on experience and skillset you bring to our company. This is an entry-level position with potential growth opportunities.
High Pointe is the leading provider of outpatient physical, occupational and speech therapy for adults and children in Clarksville, TN. We strive to provide high-touch, personalized care that seems to be missing in today's therapy environments. Our core values are LIFELONG LEARNING, INITIATIVE, FUN, ELEVATING OTHERS, AND CLINICAL EXCELLENCE - we are looking for an individual who embodies these values and can contribute to our team in meaningful ways.
Required:
* Availability until 6pm at least 2 evenings per week Monday-Thursday
* Ability to multi-task, organize, stay level-headed, and remain a team-player at all times
* Data entry accuracy
* The ability to grasp things quickly and take initiative
* A general comfort level with computers and a willingness to learn new things
* A love of dogs (and people) - therapy and clinic dogs come with the territory so we want to make sure our next team member is aware
Front Office Responsibilities:
* First point of contact for clients and referral sources - scheduling initial evaluations quickly upon receiving contact from the patient directly or a referring physician
* Greeting and welcoming clients into the clinic
* Answering and making phone calls with client-centered etiquette and poise
* Scheduling, rescheduling, and modifying appointments and entering appointments into our electronic scheduler - maximizing therapist treatment time and accommodating complex scheduling requests
* Organizing and maintaining client charts, including scanning documents into the electronic medical record, fulfilling records requests, and answering account questions
* Registering clients by recording and entering intake information accurately, calling insurance companies and verifying benefits, initiating contact, and scheduling according to specific needs
* Making sure patients show up for appointments through proactive management and detecting patient attendance trends
* Keeping statistics related to specific work tasks and outcomes
* Collecting and processing payments from clients and daily reconciliation of cash report
* Soliciting referrals from clients - generating enthusiasm from positive experiences our clients have with our company and encouraging them to share with others
* Handling medical record requests
* Leadership & management potential
Full time team members (30-40 hours per week) are eligible for High Pointe's competitive benefits package which includes paid time off, paid holidays, 401k, health/vision/dental insurance, short and long-term disability insurance, a Lifestyle Spending Account (LSA), and an Employee Assistance Program (EAP).
How do I apply?
If you are a go-getter and very interested in this position, you need to follow each of these directions as written.
1) Email your resume to careers@highpointetherapy.com using the Subject: PCC Position - EXPECT GREAT THINGS
2) In the body of the email, please elaborate on the following - nothing more: Describe the best customer service interaction you have ever had (does not have to be therapy or medical related).
3) After you have sent your email, send a text to 93one-4three6-five3two2 letting us know you are interested in the position at High Pointe and your resume has been sent.
