02/12/2026
There's a lot of really difficult stuff occupying our attention right now, and while it's important to be aware and face our issues, it's also important to turn our attention to the positive periodically. So here's a positive palate cleanser for you: this week I've had two really delightful encounters with people who care so much about others, they're learning ways to make life easier for them in small and impactful ways. I'm a late deafened adult, an ASL user, a big fan of captions, and someone who notices and deeply appreciates it when anyone says "hey, how can I help?" 😍
Today, a healthcare office that hadn't previously learned how to offer captioned telehealth visits figured out how to do so...for me, because I requested it (deafies, take your self-advocacy seriously, because lots of people WANT to help!). They went out of their way instead of dismissing it (a common experience for deaf people, getting dismissed), and that little choice made a huge difference.
And Sunday, our Clear Lake favorite, Kate's Coffee Koop, offered me time and space during their staff training to talk for 30 minutes about how to offer better customer service to people who are deaf or hard of hearing. They were all ears, and it means so much to see that kind caring.
They've inspired me to ask myself "how can I make life better for you today?" My daily answer to that is "make you great soap!" and that will continue to be true, but these encounters gave me so much hope for us and so much desire to find ways to serve. Your gestures don't have to be huge to give someone renewed hope and energy. ❤