02/05/2026
A sincere “Thank you!!” to all 237 of you who filled out patient surveys in 2025. Believe it or not, I have personally read every survey in the history of this practice- over 1,000 in total since opening! Nearly every major (and minor) change we’ve made as a practice has resulted from parent feedback. Some people are nervous to provide constructive feedback. Some are not! No matter your bend, we truly do *need* our patients/parents to tell us where we can improve. We are so thankful to you for the feedback.
And so, we are very proud of this “net promoter score” (NPS) of 95. This is a standardized measure that almost all major corporations use to gauge customer satisfaction. In the corporate world, a score of 40-70 is considered excellent (For context, Chick-Fil-A clocked in at 58 last year and Starbucks at 30) and a score above 70 is considered exceptional. This score is, in no small part, thanks to our staff for working tirelessly every day to ensure our families have a great experience.
In 2026, we will continue prioritizing the health & wellness of our kiddos above all else. And from there, we have certain “non-negotiables” that will continue. A comfortable office experience, portal messages that get quickly answered, expanded Friday/Saturday hours during cold/flu season, 24/7 in-house call, newborn visits at the hospital, easy online scheduling and check-in, guaranteed same day appointment scheduling, phone calls that are answered quickly, and short wait times (we averaged 10-15 minutes of post-triage wait time in 2025!) will continue to be the standard.
And if we fall short in ANY area, or if you had a wonderful experience- please tell us how! Take just 5 minutes to fill out our survey after your visit.