Upperhands’ vision is to cultivate and fully establish a service delivery agency that
upholds, respects, defends, and promotes ethical, professional and quality
standards in all of its operations and dealings with consumers and clients. Our Philosophy, Belief and Values
The Upperhands philosophy is found on our firm belief that every human being is
unique and valuable, and must therefore be treated the same everywhere, and in
every circumstance, to ensure their rights and privileges are respected and
persevered at all costs without any effects that diminish those values. We further
believe and affirm that every person has the potential and capacity for involvement
and participation in the experiences and decisions that affect their lives, and must
therefore be a vital part of that process. With that understanding, we uphold and
promote every value, be it real or potential, in providing top quality services that
ensure that individuals enjoy the full entitlements of their rights with integrity and
dignity. We value and embrace diversity as an enrichment of our human heritage, and we
relentless seek to pursue every possible means of identifying with excellence in
human service on the principles of teamwork, rewarding hard work, elevating self-
esteem and creativity, and investing in the expansion of opportunities for growth as
we strive to meet the diverse challenges of human service. Our Vision
Upperhands’ vision is to cultivate and fully establish a service delivery agency that
upholds, respects, defends, and promotes ethical, professional and quality
standards in all of its operations and dealings with consumers and clients; state and
federal entities, and all of its affiliated agencies with which it collaborates in
ensuring diligence and commitment. We therefore envision Upperhands as:
An efficiency service delivery agency with qualified, credible, and
dependable teams of workers that strive to uphold, respect, defend, and
promote ethical, professional and quality standards of service that meet
the full expectations of service users and their family members.
A competent agency in good standing with state and federal authorities,
and all other entities that are affiliated with ensuring quality of service,
entitlements and rights of service users. Our Mission
We exist to diligently serve and treat our customers with care, love, and respect by
creating, fostering and promoting a supportive environment of strong
collaboration, mutual respect, integrity, confidence, and trust; and to remain
accountable and transparent relationships with all stakeholders to the extent that
the legal obligations and rights of UPPERHANDS are protected and preserved. Our Values and Beliefs
We respect humanity, privacy, and quality of life
We promote equal rights and opportunities to all persons in every aspect of
service delivery, irrespective of age, gender, religion, nationality, disability,
race, or sexual orientation
We value the inputs and involvements of the users of our services, their families
and legal guardians in the planning, implementation, and evaluation of the
service plans to meet their needs to the highest possible levels
We reward performance through investments and upgrades in the skills and
competence of employee as incentives to motivate continuous growth in worker
satisfaction
We believe that every person is unique and special, and we therefore strive to
incorporate their individual strengths and needs in determining the best
approaches that will maximize the benefits of their full potentials, while
enabling them to overcome their challenges.
Our passion, dedication, and commitment excellence in service is unwavering,
and we therefore leave no room for compromises that undermine our values and
belief. As a dedicated and passionate team of professionals, we will TOGETHER exhaust
every possible avenue and means in defending and fulfilling our promises at the
utmost level of our capabilities because we value our professional investments in
people as our priceless assets.
