09/05/2025
Worth reading it to the end!! We love our job!!! Thank you Joe G. for the heartfelt review!!
Exceptional Care with a Human Touch – Grateful Beyond Words
"My experience with Dr. Shapiro’s orthodontic team has been nothing short of extraordinary. What began as a routine treatment journey became unexpectedly complex when I developed allergic reactions to metal braces. But thanks to the exceptional care, dedication, and humanity of this team — especially Jessica, Tracie, and Dr. Shapiro — I felt truly seen, supported, and cared for every step of the way.
Jessica, my orthodontic nurse practitioner, has been an absolute rock throughout this entire process. From the initial installation of my metal braces to the countless adjustments and emergency calls for broken wires and brackets, she handled it all with skill, grace, and patience. When I began experiencing painful and persistent allergic reactions, Jessica not only recognized the severity of the situation but also worked tirelessly to help expedite the transition to Invisalign. She showed true compassion, witnessing my discomfort with understanding and empathy — never once letting me feel alone in the experience.
Jessica also deserves heartfelt thanks for accommodating my treatment with a personal touch, including honoring my special request to have a placeholder tooth added to my Invisalign trays to cover a broken tooth — the very issue that had started this journey. That thoughtful solution not only helped with aesthetics but also gave me back my confidence.
Tracie called me personally after receiving my email update that my symptoms were improving following the removal of the metal braces. Her warm congratulations and genuine excitement truly touched me and underscored the heart this team brings to their work. That kind of follow-up isn’t something you can teach — it’s the mark of people who truly care.
Dr. Shapiro, always present on the floor and gently overseeing it all with his warm, professional touch, leads the team with excellence and integrity. He creates an environment where patients are treated like family — not just names on a chart. This office isn’t just a place to “get orthodontic work done”; it’s a place where care is personal, and healing is holistic.
With all my heart, thank you Tracie, Jessica, and Dr. Shapiro. You’ve made a difficult journey bearable — and ultimately transformative. I recommend your practice without hesitation to anyone looking for more than just an orthodontist — but a team that truly walks with you."
