Proactive Primary Care

08/08/2025

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07/03/2025

🎆 Holiday Closure Notice 🎆

In observance of Independence Day, Proactive Primary Care will be closed on Friday, July 4, 2025.

We will reopen with normal business hours on Monday, July 7, 2025 at 8:00 AM.

Wishing you and your family a safe and joyful Fourth of July!

07/03/2025

🔬 Patients with MCAS (Mast Cell Activation Syndrome) may experience numerous symptoms, which can significantly disrupt daily life. This activation can impact several organ systems, including the respiratory, cardiovascular, skin, gastrointestinal, musculoskeletal, and nervous systems. The graphic provides examples of potential effects associated with different MCAS mediators.

Please note: This list is not comprehensive and serves only as an example. Mast cells secrete a range of mediators that lead to numerous symptoms across various organ systems.

MCAS can be hard to diagnose. There are blood and urine tests, but these are frequently normal. The symptoms of MCAS can often be brought under control through the use of antihistamines, mast cell stabilizers, and other medications.

🩺 Dr. David Saperstein worked with a group of mast cell activation specialists, led by Dr. Lawrence Afrin to propose new diagnostic criteria to update a Diagnosis Journal first published on January 22, 2014. This journal is called Diagnosis of Mast Cell Activation Syndrome: a Global “Consensus-2”.

Visit our website to learn more about MCAS now.
https://bit.ly/LearnMoreAbout_MCAS

06/27/2025

This is one interesting story published on the EDS Society web page regarding new treatments for EDS sufferers!

06/25/2025

📞 Let's Talk About Our WEAVE Phone System! 💬
Proactive Primary Care is using WEAVE — a smart phone system designed to help us stay better connected with you! 🙌

🔹 Call or Text Us!
If you try calling and can’t get through due to high volume calls or busy times in the office, don’t worry — you can now text our office number directly to communicate with our staff.

🔹 Better Communication Behind the Scenes
Even when our team is busy helping other patients, WEAVE allows us to:

View and track every call made to and from our office 📲

Transcribe voicemails into text so providers can easily and quickly review your concerns 📝

Receive pictures for telemedicine needs 🖼 (perfect for visual concerns!)

🔹 Office Hour Features
Our phone system now reflects our real-time office hours, including:

Closures for holidays, weather, or after-hours ⏰

An automatic message that lets you know when we’ll return

We also include alternative contact info like our after-hours contact number.

Phone system not your cup of tea? There are alternative ways to communicate with staff and your providers by using your patient portal affiliated with your EHR!

📅 When we’re closed, you can still:
✅ Text us
✅ Leave a voicemail
✅ Use your patient portal
✅ Call the after-hours number listed in the message

Your care and communication matter to us — and now staying in touch is easier than ever. 💙

To make it easier for our patients when calling We have listed the extensions for each service:
Reception: extensions 108 and 102
Testing/Imaging Results: extension 101
Medication authorizations: extension 105
Medication refills: extension 104
Referrals staff: also extension 104
Billing: extension 107
Nurse Line: extension 106

06/25/2025

⏱ Urgent or Acute (sick) Visit? We’ve Got You Covered!

At Proactive Primary Care, we want to ensure our patients receive care when they need it most.

📅 Urgent and acute appointments will be scheduled with the provider who has open availability.

👩‍⚕️ While we understand the importance of seeing your regular provider, we cannot guarantee urgent visits will be scheduled with your usual P*P due to limited availability.

📞 When patients call and request only a specific provider for an urgent visit but we don’t have availability, it can cause frustration.
We have a schedule full of patients (for both providers) with previously booked appointments, and we want to respect their time by keeping those appointment slots reserved. Our providers are willing to see patients not scheduled and have a need for care but we must use the available time slots with the available provider to do so.

✅ This policy helps us see you in our office promptly, rather than needing to visit urgent care or the ER. Your health matters, and timely care is our priority!

Thank you for trusting us with your care. 💙

06/25/2025

📢 Practice Policy Reminder 📢

At Proactive Primary Care, we value your time and strive to provide timely care to all our patients.

🔹 Please note: Our No-Show and Cancellation Policy is being enforced.

🔸 A $50 fee will be applied for any no-show or appointment canceled with less than 24 hours’ notice.

🔹 If you miss or cancel 3 or more appointments with less than 24 hours’ notice, you may be subject to discharge from the practice.

📅 Never Miss an Appointment!

At Proactive Primary Care, we offer several convenient ways to help you stay on top of your upcoming visits:

🔹 Automated Text & Email Reminders
If we have your mobile number and email on file, and you’ve consented to electronic communication in your New Patient Packet, you’ll automatically receive reminder texts and emails for your appointments!

🔹 Patient Portal Access
Patients who have signed up for our Patient Portal can log in anytime to verify appointment dates and times, request refills, and more!

✅ Stay connected. Stay informed. Stay proactive!

💬 Why it matters:
By communicating with us as soon as possible when you need to cancel, it allows us to offer that appointment time to another patient who may need to be seen urgently.

Thank you for understanding and helping us provide proactive, accessible care to all our patients!

06/25/2025

📣📣 We have some updates that we would like to share with our patients and community. Please feel free to share. If you have any questions please feel free to contact the office. 📣📣 Posts will be uploaded separately and will upload shortly.
Thanks
-PPC Management

06/24/2025

Please be very careful during these hot Summer months. Increase water and electrolyte intake during these hot days.

06/22/2025

06/14/2025

Happy 250th Birthday to the U.S. Army!

Formed through service and built on sacrifice, we Honor the Army's legacy of bravery and selflessness, forged by countless Heroes over the past 250 years.

To every Soldier, past and present: THANK YOU. We will never let your stories be forgotten.

🇺🇸 And on this same day, we proudly recognize Flag Day - a day to commemorate the adoption of the American flag and celebrate a symbol of freedom our Army has protected for generations.

06/13/2025

Proactive Primary Care is closed today for Team Education. We apologize for any inconvenience; We will resume office hours on 6/16 at 0800.