
10/15/2024
*Who cares about patient reviews*
I don't post much about patient reviews.
It used to be that most new patients came from other clinician referrals and other patient referrals. With the rise of the internet and the many doctor review sites.....along with the increasing cost of insurance and rising deductibles...things have been changing over the last 15 years.
The most common referral source listed by our new patients at Texas Orthobiologics is the insurance company website (searching for local in network docs) and then they go to patient reviews and see who is highly ranked on websites like doctor.com, healthgrades.com, vitals.com, usnews.com, trustpilot.com, google.com, and even yelp(ugh!).
So, like it or not, we have to care about reviews if we want to take care of patients... This is one major way potential patients get "social proof" about clinicians. Internet reviews are also a way patients get to "know, like, and trust" us.