SYAM HOME HEALTHCARE

05/28/2026

Diffusing a Tense Customer: The HEARD Method. Remember to Remove your personal feelings from the conversation. Listen to the client. Make sure to address the concerns and state policies and end with a positive TAGLINE. Always remain professional.

Use the HEARD method to keep customer interactions calm and productive:

* H – Hear them out without interrupting
* E – Empathize with their feelings
* A – Acknowledge the problem
* R – Resolve the issue together
* D – Deliver clear next steps

Listen actively, stay calm, and avoid taking complaints personally. Show empathy by validating their frustration and summarizing the issue to confirm understanding. Offer realistic solutions, give clear expectations, and always follow through to rebuild trust.

05/28/2026

Summer is near how to keep you and your client hydrated.

Keep the Environment Cool

* Use fans or air conditioning.
* Keep blinds closed during peak heat.
* Avoid outdoor activity during the hottest hours (usually 11 a.m.–4 p.m.).
* Dress in lightweight, light-colored clothing.

05/24/2026

Memorial Day is a U.S. federal holiday observed on the last Monday in May. It honors and remembers the men and women who died while serving in the United States military.

05/24/2026

Happy Memorial Day Weekend!
Our office is closed on Monday in observance of Memorial Day in case of an emergency please call 911 for any business related questions please call our 24 hour receptionist line at 214-942-1464.

We will resume regular business hours on Monday at 9am.
Stay warm.

05/11/2026

Happy Mother’s SHHC Friends!!

05/07/2026

Thank you for having us for Career Day. This is our second year.

05/07/2026

It’s National Nurses Week.

National Nurses Week begins May 6 - May12 and restaurant chains across the country are offering freebies and discounts to show their appreciation.

The week aims to recognize the "invaluable contributions nurses make in healthcare and our lives while addressing the real-life challenges they face every day," according to the American Nurses Association website.

05/06/2026

04/30/2026

Rehabilitation refers to the services and technologies that are made available to disabled persons so that they might learn to adapt to their world. Recovery refers to the lived or real life experience of persons as they accept and overcome the challenge of a disability.

When you or the individual is released back into your home/ place of living care does not have to end. This is when personal in home support takes place. Call us so that we can help.

04/30/2026

Happy Thursday SHHC! Call us if you have questions on healthcare intake process and where to start. It’s better to ask than not know. Seek find and the doors will be open. Our office number is 214-942-1464.

04/30/2026

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