06/02/2026
Most families build up that first call for weeks.
They’re not sure what to ask. They don’t want to feel like they’re committing to something. They’re trying to figure it out on their own first.
That all makes sense.
What I hear most often after that first conversation is some version of, “That was easier than I thought.”
Not because the situation changed.
Because having real information is usually less overwhelming than the unknown.
The call isn’t a decision.
It’s just information.
You stay in control of everything that comes after it.