10/06/2025
🎉 Department Spotlight: Customer Service 🎉
This week, we’re celebrating National Customer Service Week by shining a light on the incredible PNS Customer Service Team, the voices behind every call, the problem-solvers behind every resolution, and the heartbeat of our provider and member support. 💙
“I’ve had the privilege of being part of the Customer Service Department at PNS for the past 23 years. Just recently, I stepped into a new role as Manager of the department, a milestone that means so much to me. Reflecting on my time here, it’s not just about the years, it’s about the people, the growth, and the sense of belonging. PNS has always felt like more than just a workplace. It’s truly a family. Over the years, they’ve shown time and again that they stand behind us. Whether it’s been during challenging times or moments that called for support, I’ve always felt that PNS had my back. I’ve also had the opportunity to form friendships that go far beyond the walls of the office. These relationships have been built on mutual respect, shared goals, and genuine care. And now, as I take on this leadership role, those connections mean even more.” -Mercy Perez, Customer Service Manager
Thank you for your patience, empathy, and dedication to making every interaction a positive one. You keep PNS running smoothly and our partners feeling supported every step of the way! 🙌
