10/27/2025
When your partner is in a state of disrepair, that’s not your moment to defend your position or decisions. That’s your chance to repair by putting on your customer service associate hat. Let’s think about this for a second, if you called the customer service line because your toaster wasn’t toasting your morning slice of bread, you’d never expect them to say to you, “Yeah well, maybe it’s not toasting but let’s take the perspective of the toaster for a moment. Maybe it’s tired. Maybe it feels like you don’t press its buttons the way it used to.” … See how silly and invalidating that sounds? Try it this week. Wear your best customer service hat when your partner expresses their frustration and just see what happens.