AFMS-Eielson-354th Medical Group

05/07/2026

05/04/2026

ATTN: 354th MDG Laboratory Early Closure (Monday, 04 May 2026)

Please be advised that on Monday, 04 May 2026, the Laboratory will be closing early at 1430 due to readiness activities. All other services offered by the MTF will be unaffected. All services will resume as normal on 05 May 2026.
We apologize for the inconvenience and appreciate your support and understanding.

For urgent care needs after closure, please contact the MHS Nurse Advice Line:Call 1-800-TRICARE (1-800-874-2273), option 1

Online: Visit MHSNurseAdviceLine.com for web or video chat

In the event of a medical emergency, call 911 or proceed to the nearest Emergency Department.

04/29/2026

🛎️ UPDATE 🛎️

The Eielson Medical Group has resumed normal operations! If your appointment has been affected by our closure, please contact us to reschedule:

☎️ Appointment Line: (907) 377-1847

💻 Website: https://my.mhsgenesis.health.mil

We apologize for any inconvenience & appreciate your support! 🫡

Greetings all,

To ensure our team at the Eielson Medical Group is prepared to deliver exceptional care anytime, anywhere, we will be participating in a Wing Readiness Exercise starting on Monday, 27 April 2026. This will require temporary adjustments to some services.

✔️ Check Status: Before traveling, please check the status of your appointment by calling (907) 377-1847 or visiting https://my.mhsgenesis.health.mil/.

Here’s what you need to know:

🪖 Active-duty and Family Health Clinics: Will be closed as our providers focus on essential patient clearance activities to support the exercise.

Additional Care Options:

❤️‍🩹 Urgent Care Centers: You can visit any TRICARE-authorized urgent care facility in your network. Non-active-duty beneficiaries do not need a referral for urgent care. To find a location, visit https://tricare.mil/CoveredServices/IsItCovered/UrgentCare.

👩‍⚕️ Nurse Advice Line: Available 24/7, the Military Health System (MHS) Nurse Advice Line connects you with registered nurses who can assess your symptoms and recommend the best course of action.

☎️ Contact: Call 1-800-TRICARE (1-800-874-2273).

💻 Website: https://mhsnurseadviceline.com/home for web or video chat.

🏥 Emergency Rooms: For life-threatening conditions, please go to the nearest emergency room or call 911 immediately.

Thank you for your patience as we invest in our readiness. Your health and safety is our top prioritiy! We appreciate you’re understanding and support. 🫡

04/27/2026

Greetings all,

To ensure our team at the Eielson Medical Group is prepared to deliver exceptional care anytime, anywhere, we will be participating in a Wing Readiness Exercise starting on Monday, 27 April 2026. This will require temporary adjustments to some services.

✔️ Check Status: Before traveling, please check the status of your appointment by calling (907) 377-1847 or visiting https://my.mhsgenesis.health.mil/.

Here’s what you need to know:

🪖 Active-duty and Family Health Clinics: Will be closed as our providers focus on essential patient clearance activities to support the exercise.

Additional Care Options:

❤️‍🩹 Urgent Care Centers: You can visit any TRICARE-authorized urgent care facility in your network. Non-active-duty beneficiaries do not need a referral for urgent care. To find a location, visit https://tricare.mil/CoveredServices/IsItCovered/UrgentCare.

👩‍⚕️ Nurse Advice Line: Available 24/7, the Military Health System (MHS) Nurse Advice Line connects you with registered nurses who can assess your symptoms and recommend the best course of action.

☎️ Contact: Call 1-800-TRICARE (1-800-874-2273).

💻 Website: https://mhsnurseadviceline.com/home for web or video chat.

🏥 Emergency Rooms: For life-threatening conditions, please go to the nearest emergency room or call 911 immediately.

Thank you for your patience as we invest in our readiness. Your health and safety is our top prioritiy! We appreciate you’re understanding and support. 🫡

04/01/2026

03/24/2026

Are you experiencing mental health issues following brain injury recovery? Even a mild TBI can impact brain health and lead to long-lasting effects – including mental health conditions such as anxiety and depression.

TRICARE covers a variety of mental health services. Learn more at: tricare.mil/Therapy

03/23/2026

Some cell phone customers may be experiencing difficulties when calling the 354 Medical Group, including the appointment line. If you are having trouble reaching us via cell phone, please attempt to call using a landline or a phone from a different carrier. Alternatively, you may use the MHS GENESIS Patient Portal to reach your provider or schedule an appointment. We appreciate your patience and apologize for any inconvenience.

03/20/2026

📢 No-Show Reminder: Please Arrive on Time for Your Medical Appointments! ⏰

When it comes to your health, every minute counts! At the Eielson Medical Group, we’re committed to providing timely, high-quality care to all our patients. To help us serve the community better, here are a few important reminders about late arrivals and no-shows:

✅ No-Shows Impact Everyone: Missing an appointment without notice reduces access to care for other patients and leads to longer wait times.

✅ Arriving Late Affects Your Care: Being late can shorten the time your provider has to spend with you and delay care for patients scheduled after you.

✅ Plan Ahead: Please arrive 10 to 15 minutes prior to your appointment to allow time for check-in and to help appointments flow smoothly.

✅ Need to Reschedule? If you anticipate being late or unable to keep your appointment, please contact the appointment line at (907) 377-1847 as soon as possible. This allows our staff time to adjust and accommodate other patients in need of care.

We appreciate you helping us ensure that all our patients receive the care they deserve, when they need it.

03/19/2026

Are you enrolled in a TRICARE Prime plan? If you see a primary care manager at a military hospital or clinic, you may now have a new way to get urgent care. The Defense Health Agency has expanded its

12/22/2025

🌲 Happy Holidays from the 354th MDG!🌲

We want to share some important information about temporary changes in services and closures during the holidays. Please see details below:

🗓️ Dates of Modified Services: 24 Dec and 26 Dec

Temporary Service Adjustments:

⏰ Clinic hours for all services: 0730-1130

Continuity of care for our patients is important to us. See below for additional options should you require care during MTF closures.

Additional Care Options:

🏥 Urgent Care Centers: You can visit any TRICARE-authorized urgent care facility in your network. Non-active-duty beneficiaries do not need a referral for urgent care.

To find a location, visit https://tricare.mil/CoveredServices/IsItCovered/UrgentCare .

👨‍⚕️👩‍⚕️ Nurse Advice Line: Available 24/7, the Military Health System (MHS) Nurse Advice Line connects you with registered nurses who can assess your symptoms and recommend the best course of action.

☎️ Contact: Call 1-800-TRICARE (1-800-874-2273).

💻 Website: https://mhsnurseadviceline.com/home for web or video chat.

🏥 Emergency Rooms: For life-threatening conditions, please go to the nearest emergency room or call 911 immediately.

Thank you for your patience as our staff takes some much-deserved holiday downtime. Your health and safety are our top priorities. We apologize for any inconvenience and appreciate your understanding.

Please take care of yourself and your loved ones and have a safe and happy holiday season.