10/02/2025
, I am writing to express my frustration with the support I received from your Web support and Optum pay teams. Despite spending two hours on the phone and being transferred multiple times, I was unable to resolve my issue with the Optum pay portal. The representatives I spoke with demonstrated a lack of training and support, and were unable to even facilitate a three-way call to assist with logging in with correct credentials. Instead, they engaged in a blame game, shifting responsibility between teams. I urge you to consider dedicating a more specialized team to addressing minor issues like this one. I would appreciate it if someone with expertise in setting up the Optum provider pay portal could contact me. This morning has been extremely frustrating, with eight different representatives from two teams failing to provide a successful outcome. Furthermore, I was told that a three-way call was not possible, and that a manager could not be brought onto the phone because they were working remotely. This raises concerns about the lack of oversight and management within your remote teams. I look forward to a more effective and efficient support experience in the future.
Help needed # Optum
