01/22/2026
ASK THE INSURANCE GURU:
"Dear Guru,
I am a provider working with a family who could really benefit from your services, but the family does not speak English. Are you able to help families who speak other languages?"
Dear Provider,
Yes, absolutely! We are happy to support families whose first language is not English, and we can assist families of all language backgrounds. We have a Spanish speaking staff member who can work directly with Spanish speaking families. For families who speak other languages, we use a professional language line that gives us access to interpreters in over 240 spoken languages, including video conferencing to accommodate American Sign Language.
We also translate many of our written materials. Our fact sheets on varying insurance topics are available in multiple languages, including Spanish, Vietnamese, Portuguese, Simplified Chinese, and Haitian Creole. These can be a great resource for families and providers. You can find all of our translated fact sheets on our website at https://massairc.org/fact-sheets/ -content.
Language should never be a barrier to getting help. We are committed to meeting families where they are and ensuring they can access the support they need.
Reminder:
I am the Autism Insurance Guru and every week (or as often as I can) I answer your autism insurance related questions here on the AIRC’s page. My advice and wisdom come from years of experience dealing with autism insurance in Massachusetts, but please note anything I share is NOT intended to be legal or medical advice. I will post answers to questions that are submitted.
If you would like your autism insurance related questions answered by the Guru, please send them via email to AIRC@umassmed.edu with the subject line "Insurance Guru".
The Guru is happy to hear from you!