05/13/2026
The Employee Engagement Committee is thrilled to share that Gosnold’s Values Hero Award recipient for April is Terean Herrick, Central Support Manager. 👏
Keep reading for more about Terean and what a Central Support Manager does.
“I am nominating Terean Herrick, Central Support Manager, for April’s Values Hero for accountability and collaboration. About a year ago, Terean began assisting with the community-based programs. She took over tracking and obtaining the insurance authorizations and communicating with the insurance companies for all questions regarding these programs. Her thoroughness and attention to detail improved the authorization process and ensures all dates are covered. She also seamlessly took over the complicated billing process for BH-JI. Terean is in constant communication with me and the community teams and her collaboration is an asset to the programs. She is a pleasure to work with!” – Suzanne McCormack, Director of Community-Based Programs
Please join me in congratulating and thanking Terean for the challenging work she does with insurance companies to support the work our direct patient care teams do every day. It’s often behind the scenes and, as you can imagine, comes with its own unique frustrations that require a special skill set (thankfully, Terean has it!). Not only does Terean do this, she also, incredibly, runs a weekly group with patients at GTC where she brings in sea glass and jewelry-making supplies, and gives them time, patience, and guidance in tapping into their creativity to make something special – either for themselves or a loved one. That is truly the embodiment of our values. Thank you, Terean, for all you do.