Upgrading Self

Upgrading Self Let US inclusively boost your organization's efficiency to increase your profit! linktr.ee/upgradingself

We are a third-culture and minority-owned consulting firm dedicated to be the trusted partner in driving sustainable growth through inclusive and strategic capacity-building solutions. We partner with medium to large-scale private and public entities to constantly optimize operations, develop high-performing teams, and drive cultural transformation to help them stay competitive and effective in their operations. Guided by our core values of Tenability, Optimization, Empathy, Collaboration, and Measurability, our mission is to empower organizations by enhancing their capacity for sustainable growth through inclusive, strategic, and data-driven improvement initiatives. We strive to be the go-to resource for organizations seeking to enhance business agility, capacity and efficiency. Our primary focus is on identifying areas for improvement and implementing strategies to increase efficiency, effectiveness, and quality. Key aspects of our deliveries include:
• Process Analysis: Evaluating current processes to pinpoint inefficiencies and bottlenecks
• Problem Solving: Developing and implementing solutions to address identified issues
• Data-Driven Decisions: Using data and metrics to guide improvements and measure the impact of changes
• Innovation: Encouraging and fostering a culture of innovation and continuous improvement
• Collaboration: Working with various teams and departments to ensure improvements are integrated smoothly and effectively
• Training and Development: Educating and training staff on new processes and best practices to ensure long-term success
• Sustainability: Ensuring that improvements are sustainable and can be maintained over time

Our hands-on approach includes thorough process analysis, customized training programs, and sustainable change management strategies. We help organizations foster a culture of innovation, bridge skill gaps, and ensure that improvements are measurable and impactful in the long term. In other words, we help organizations to constantly evolve and adapt, staying competitive and effective in their operations. CORE COMPETENCIES
• Needs Gaps Analysis and Fulfillment
• Operations & Workflow Optimization
• Team Development and Productivity


DIFFERENTIATORS
• Inclusive Approach
• Proprietary TOECM Models
• Data-Centric Solutions
• Long-Term Support
• Stakeholder Capitalism

FEATURED PROJECTS
• US Bank: 212.5% velocity increase
• Labor & Industries: 74% capacity improvement
• WEX Inc:: improved cross-cultural integration
• My 12 Fruits: data-driven strategy realignment
• Dynamic Waters: eliminated monthly $5000 process waste

CODES
SVN: SWV0320538-00
UBI: 605-529-597
NAICS: 541512, 541519, 541611, 541612, 541614, 541715, 611430
SIC: 87420000, 87420100, 87420102, 87420106, 87420107, 87420200, 87420206, 87429901, 87429902, 87429904, 87429905, 87429906
DUNS: 11-927-2527
EIN: 99-2812565
Reporting Company FinCEN ID: 2000-0101-9461
BOIR ID: 50000002094600
MBE: M3M0029536
WEBS: 918-32, 918-75
KING COUNTY SCS: 5763
SAM Unique Entity ID (UEI): ZZZTPHTCSHY9

12/26/2024

Boosting Business Efficiency: How Scrum Can Transform Non-Tech Industries 🚀

When you hear “Scrum,” you might think it’s just for tech teams or software developers. But here’s the truth: Scrum is a game-changer for any industry—including restaurants, service-based businesses, non-tech organizations, non-profits, and more.
Why Scrum?

Scrum is a flexible, team-focused framework that drives collaboration, adaptability, and customer satisfaction. It helps businesses stay organized, streamline processes, and deliver consistent value—even in fast-paced, ever-changing environments.
How Can Scrum Help Your Business?

💡Restaurants 🍽️

Scrum can streamline operations in the kitchen and on the floor:

✔️Daily stand-ups: Ensure chefs, servers, and managers are aligned on daily goals.

✔️Sprint planning: Test and introduce new menu items or promotions efficiently.

✔️Retrospectives: Learn what worked and what didn’t during high-demand periods.
💡Service-Based Businesses 💼

For service industries like salons, consulting firms, or fitness centers:

✔️Prioritize client needs and ensure timely delivery of services.

✔️Adapt quickly to changes in demand or customer feedback.

✔️Continuously improve processes to boost client retention.
💡Non-Tech Businesses 🏢

For retail, education, and non-profits:

✔️Retail: Coordinate product launches, manage inventory, and improve customer experience.

✔️Education: Collaborate on curriculum updates and track student progress.

✔️Nonprofits: Align on fundraising goals, event planning, and volunteer coordination.
💡Key Benefits of Scrum for Non-Tech Teams:

✔️Improved Communication: Everyone knows their role and goals.

Increased Agility: React swiftly to challenges or new opportunities.

✔️Enhanced Productivity: Work on what matters most and avoid burnout.

Continuous Improvement: Regular retrospectives make your team stronger and more efficient.

✔️Faster Decision-Making and More!
Scrum’s focus on collaboration and accountability helps teams make quick, informed decisions, whether it’s in the kitchen or while managing client projects. By improving team dynamics, Scrum fosters a culture of adaptability and customer-first mindset, ensuring better customer experiences and higher satisfaction rates.

No matter the industry, Scrum can help your business become more agile, efficient, and customer-focused. It’s all about enhancing how your team works and delivering value faster.

Ready to explore how Scrum can revolutionize your business? Let’s connect! Whether you’re running a restaurant, leading a nonprofit, or managing a service business, we’d love to show you how Scrum can help you work smarter, not harder.

12/19/2024

🚀 Ready to Take Your Team's Performance to the Next Level?

In today’s fast-paced world, the most successful organizations aren’t just working hard—they’re working smart. At Upgrading Self, we specialize in empowering leaders to identify and eliminate bottlenecks, boost team efficiency, and build a culture of continuous improvement.

Here’s what we bring to the table:
✅ Customized Solutions: Every organization is unique, and so are our strategies.
✅ Sustainable Growth: Achieve measurable results that stick.
✅ Team Empowerment: Equip your team with tools and skills to innovate and adapt.

We’ve helped business leaders improve workplace culture, companies streamline project delivery, and teams embrace agile practices, and we’d love to help your organization unlock its potential.

👥 Are you ready to make continuous improvement a part of your company DNA?
Let’s connect! Drop a comment, send a DM, or visit our website at upgradingself.com

11/28/2024

In this 60-second 2nd episode of the new series on Scrum Teams, we will explore the impact of micromanagement on team trust and creativity, and how fostering autonomy with accountability can transform team dynamics.

Click on the link below to schedule a FREE 30-minute consultation with Upgrading Self:
https://upgrading self.com/contact

11/27/2024

Workplace Marginalization & Building Inclusive Systems

11/20/2024

CONNECTION OVER UNDERSTANDING

I, , the Principal Consultant at , recently watched the attached videos and a few others where an adult and a baby were having animated conversations—each in their own "language."

Even though it would seem neither understood the other’s words, their mutual excitement and positive energy made the interaction work.

It got me thinking: in culturally diverse groups and just our everyday interactions with others, relationships thrive not because we perfectly understand each other, but because we choose connection over conflict.

Often, it’s not what’s said but how we interpret it that determines whether we feel connected or offended. Instead of reacting to differences in language or culture, what if we approached each other with curiosity and empathy?

* Focus on Connection, Not Perfection: It's okay not to understand every nuance. The intent behind communication often speaks louder than words.

* Choose Empathy Over Judgment: Assume positive intent. Most misunderstandings stem from differences in perspective, not malice. Let me quickly add that empathy is simply the ability to share and understand the realities and feelings of another.

* Foster Curiosity: Every cultural or linguistic difference is an opportunity to learn something new.

Ultimately, relationships—whether at work or in life—are built by people who choose connection over division. Conflict often arises not from what’s said but from how we choose to react.

What’s your approach when navigating cultural differences and those tough conversations?

Let’s make connection a conscious choice.

If you want an organization that can come in to assess your team performance/relationship and your high turnover, contact Upgrading Self at upgradingself.com/contact

🎞️: TT-thescousebaby, TT-iamcustardpot, & TT-xalini_

11/20/2024

CONNECTION OVER UNDERSTANDING

I, Onyedika Mba, the Principal Consultant at Upgrading Self, recently watched the attached videos and a few others where an adult and a baby were having animated conversations—each in their own "language."

Even though it would seem neither understood the other’s words, their mutual excitement and positive energy made the interaction work.

It got me thinking: in culturally diverse groups and just our everyday interactions with others, relationships thrive not because we perfectly understand each other, but because we choose connection over conflict.

Often, it’s not what’s said but how we interpret it that determines whether we feel connected or offended. Instead of reacting to differences in language or culture, what if we approached each other with curiosity and empathy?

* Focus on Connection, Not Perfection: It's okay not to understand every nuance. The intent behind communication often speaks louder than words.

* Choose Empathy Over Judgment: Assume positive intent. Most misunderstandings stem from differences in perspective, not malice. Let me quickly add that empathy is simply the ability to share and understand the realities and feelings of another.

* Foster Curiosity: Every cultural or linguistic difference is an opportunity to learn something new.

Ultimately, relationships—whether at work or in life—are built by people who choose connection over division. Conflict often arises not from what’s said but from how we choose to react.

What’s your approach when navigating cultural differences and those tough conversations?

Let’s make connection a conscious choice.

If you want an organization that can come in to assess your team performance/relationship and your high turnover, contact Upgrading Self at upgradingself.com/contact

And speaking of curiosity, I would like to also introduce those of you in my circle to my friend Julie Pham, PhD, the founder of "7 Forms of Respect" and CEO of CuriosityBased. You can reach out to them if you're looking for an organization that will take your team through a series of workshops and trainings on practicing curiosity.

🎞️: TT-thescousebaby, TT-iamcustardpot, & TT-xalini_

SCRUM AT A RESTAURANT
11/20/2024

SCRUM AT A RESTAURANT

Home page At Upgrading Self, we empower organizations by enhancing operational efficiency, streamlining workflows, and improving team effectiveness.

Address

2211 S Star Lake Road, Federal Way
Federal Way, WA
98003

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+12067053746

Website

https://linktr.ee/upgradingself

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