Manssur's Cleaning Service

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Our Story

History Manssur's Cleaning Service was founded in Flint, Michigan by Norman Manssur in 1945. In 1970 the tradition was carried on by his son, Danny Manssur, who earned his first accounts through persistence and sincerity. We’ve retained accounts, blossomed, and flourished throughout the past six decades through hard work, expertise, honesty, and integrity. Many of our first and larger accounts were sterile environments such as doctor offices and operating rooms, where attention to detail was not simply desired but imperative. This extra attention to detail frame of mind is so deeply embedded that it is carried over into each and every one of our accounts as a given. Manssur's Cleaning Service has always been, and will always be, family run and owned. The third generation, Danny’s children, Holly Gilmour and Justin Manssur are now directly involved with the business. Holly and Justin are essentially “hard wired” to share Danny's business philosophies and outstanding old-school work ethic. Manssur's Cleaning Service standards are very high. We consistently exceed expectations. After all, our family name is at stake! Key Personnel Danny Manssur~ President, and Co-owner of Manssur's Cleaning Service. Danny brings over 49 years of hands-on experience and expertise in janitorial practices, techniques and staff management. He possesses vast knowledge of specialized areas of cleaning such as: maintaining sterile environments, stripping and re-sealing floors, buffing and maintaining floors, window washing (interior and exterior), carpet dry and steam cleaning, spot-removing, wall washing, air-vent cleaning, and light fixture detailing. Of course, Danny also has the know-how for the day-to-day cleaning necessities as well, such as: vacuuming, dusting, and just plain old school good housekeeping. Danny is our researcher. He is constantly in search of new and better products and cleaning techniques. He also stays up to speed in regard to OSHA requirements as well as state and federal laws. What really sets Danny's abilities apart from the rest, above and beyond pride in his work, is his eye for detail. Danny inspects all work completed by Manssur's Cleaning Service staff, and operates as our quality control expert. Justin Manssur~ Co-owner. Justin brings over 21 years of hands-on experience and expertise in janitorial staff counseling, management, practices and techniques. Justin possesses the same hands-on skills as Danny but is somewhat more focused on staff training, counseling, and management. Justin handles much of the supply management and site inspection/quality control. Holly Gilmour~ Co-owner. Holly brings over 28 years of professional experience as well as public relations, and marketing expertise. Holly holds a Bachelor of Arts degree from the University of Michigan- Flint. Majoring in Communications, she is the liaison between the clients and Manssur's Cleaning Service. Holly's main concern is that our clients are more than merely satisfied with our performance. Communications-minded, she often will encourage a confidential communications log, where clients can compose feedback notes at their leisure for the staff to address when they come to clean at night. However, phone calls, e-mails or texts are always welcome and answered promptly. Staff Manssur's Cleaning Service boasts an extremely small staff turn-over rate. Many of our crew members have been with us for a decade or more. The reasons for this are simple. We inspect what we expect and deliver what we promise. Happy staffmembers mean happy customers. So we set them up to succeed right from the start. All of our team members are first rigorously screened and interviewed. It is paramount to our success that all of our staff members uphold our extremely high standards and help maintain our impeccable reputation. It is important to us that, training aside, our crews naturally share our pride and work ethic so that they will help to grow the integrity of our company. Once hired, the new team member then undergoes a detailed training program. They will at first clean their assigned account alongside Danny and/or Justin. Once they have gained some of Danny and Justin’s confidence they are allowed to clean the facility on their own. However, their work is continually inspected. We partially attribute our ability to retain staff to our practice of treating people respectfully and rewarding hard work. Our crews view their positions as a career, and not just a job. They are paid and treated extremely well. We assign staff members to an account, and they take ownership and pride in their responsibilities. Using this method prevents many different people from constantly being re-trained and parading through your facility. Insurance For your peace of mind, Manssur's Cleaning Service is bonded, and carries General Liability Insurance. Philosophy It is our belief that the customer should not have to think about cleaning, and if they do, there is something wrong. They have their own jobs to perform, they need no distraction. We understand that nobody's perfect and realize the potential for something to be missed. If such an instance ever occurred, rest assured, we would not need to be corrected twice. We are extremely accommodating, flexible, and pleasant. We guarantee your complete satisfaction. Technique Though we have no patent on our methods and techniques, we could. What we assume to be common sense and standard practice, we've learned, is not. One unique quality-control technique we practice is to develop a custom routine for each of our clients. We break down large areas into smaller sections. Each section is then assigned a designated day on which it receives special attention, an overall “nit picking”, and detail cleaning. Of course, we clean all of the other areas thoroughly as well. With this rotation, everything remains nicely detailed, with nothing missed. Our floor waxing, buffing and stripping techniques have been honed and perfected throughout the years (ancient Manssur secrets!), and it shows! Value Added Service As a value-added service, Manssur's Cleaning Service is pleased to monitor your trash liner, paper and soap supply levels and re-order as needed. We will forward invoices directly to you with no mark up! Guarantee Manssur's Cleaning Service personally guarantees your complete satisfaction. Should you not be pleased with any aspect of our work at any time, we will gladly return and re-do any work until YOU are satisfied. We strive to keep our clients not only pleased, but nothing short of tickled pink!