GMS CONNECT

01/07/2025

Boost Patient Retention and Engagement with GMS Connect!

Your Pain Point: Losing patients due to a lack of follow-up and engagement.

Our Solution: GMS Connect’s call center services provide personalized follow-up calls, surveys, and appointment reminders to keep your patients informed, engaged, and loyal.

Let us help you enhance patient satisfaction and build long-lasting relationships—because every patient matters.

Ed Gonzalez
📧 egonzalez@gmsconnect.com

01/06/2025

At GMS Connect, we’re redefining what exceptional customer service looks like. Our Contact Center Services are designed to deliver seamless communication, build stronger customer relationships, and provide unmatched support—every interaction, every time.

Discover how we can help you exceed expectations and set new standards in customer satisfaction. Let’s take your business to the next level together!

Ed Gonzalez
📧 egonzalez@gmsconnect.com

01/03/2025

🌟 New Mindset. New Results. 🌟

Let’s kick off 2025 with a positive attitude and a clear focus on success! 🚀

This year is all about growth, opportunity, and achievement—so set your goals high and believe in what’s possible. 💼✨

The future is yours—let’s make it happen!

Ed Gonzalez,
egonzalez@gmsconnect.com

01/02/2025

Starting January 1, 2025, Medicare will implement a $2,000 out-of-pocket cap on prescription drug costs under Medicare Part D plans. This cap is expected to save 19 million Americans an average of $400 annually, providing significant financial relief, especially for seniors with high medication costs.

Key Details:

Who’s Covered: All Medicare Part D and Medicare Advantage plan enrollees.
Donut Hole Eliminated: The previous coverage gap, known as the “donut hole,” ends December 31, 2024.

Included Costs: Deductibles, copayments, and coinsurance for drugs in the plan’s formulary are covered, but premiums and Medicare Part B drugs are excluded.

Automatic Enrollment: No need to sign up—cost tracking and cap application will be automatic.

Plan Review Recommended: Beneficiaries should review their plans annually during open enrollment to ensure the best coverage.

This policy, part of the Inflation Reduction Act, aims to make healthcare more affordable and predictable for seniors.

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Millions of Medicare enrollees are likely to see relief in 2025 when a $2,000 cap on out-of-pocket prescription drug-spending goes into effect.

12/30/2024

Boost Your Productivity with Team Collaboration!

Looking to improve your workflow? Start by sharing tips and best practices with your colleagues! 💼🤝 Collaboration fosters innovation and introduces fresh strategies that can enhance productivity and efficiency. Don't underestimate the power of teamwork—learning from others can unlock new approaches to tackle challenges and achieve success!

Pro Tip: Schedule regular brainstorming sessions or quick huddles to exchange ideas and insights. Together, you can accomplish more! 🚀

12/27/2024

Thinking About Outsourcing Your Customer Service?

GMS Connect is here to handle all your customer service and contact center needs!

Outsourcing allows you to focus on what matters most—growing your business—while we deliver exceptional service to your customers.

Let us be your trusted partner. Contact GMS Connect today!

Ed Gonzalez
📧 e.gonzalez@gmsconnect.com

12/26/2024

Happy Holidays from GMS Connect!

The GMS Connect team wishes you a joyful holiday season and a prosperous New Year! 🎉

As we step into the new year, we remain committed to supporting all your customer service and contact center needs. Whether you're looking to enhance customer engagement or streamline communication, we're here to help.

Contact us today and let’s make the New Year a year of growth and success together!

12/23/2024

Healthcare providers often struggle with managing appointment scheduling, rescheduling, and cancellations. These challenges can lead to missed appointments, inefficiencies, and patient dissatisfaction.

At GMS Connect, we simplify patient access with seamless scheduling solutions that improve efficiency and enhance patient satisfaction.

Contact Ed Gonzalez at egonzalez@gmsconnect.com to learn more!

12/19/2024

When it comes to customer experience, the benefits of a contact center are clear:

✅ Better Customer Service: Your customers receive the attention and care they deserve.

✅ Streamlined Experience: Simplified interactions that keep your audience satisfied.

✅ Quicker Resolution & Handling Times: Problems solved faster, keeping everyone happy.

But the advantages don’t stop there—your business gains too:

📈 Increased Efficiency
💬 Enhanced Communication
💼 Scalable Solutions
💰 Improved ROI

10/30/2024

At GMS Connect, we’re committed to supporting your business with reliable, customer-focused call center solutions. Our team is trained to handle every interaction with care, ensuring your clients feel valued and heard. Let us help drive your success with seamless, scalable, and personalized call center services.

10/29/2024

Feeling overwhelmed managing your contact center? Or maybe you're looking to partner with a dedicated contact center that can help streamline operations and drive growth? With over 30 years of excellence, GMS CONNECT offers tailored solutions designed to support your business every step of the way. Learn how we can help lighten your load and enhance customer satisfaction!

10/28/2024

Connecting You to Excellence, One Call at a Time 🌟

Whether it’s support, solutions, or success, we’re just a call away from bringing you the excellence you deserve. Every conversation matters, and each call is a step toward achieving your goals. 📞✨

10/25/2024

🚀 Invigorate Your Customer's Experience! 🚀

Transform the way your customers interact with your brand by delivering memorable experiences that stand out. Make each touchpoint meaningful, personal, and impactful – it’s not just about meeting expectations, but exceeding them. Empower your team, harness insights, and stay ahead of the curve in creating customer journeys that truly inspire.

Ready to elevate your customer experience? Let’s make it happen! 🌟

10/21/2024

🎉 Exciting news! GMS Connect is at the ICMI Conference at Loews Royal Pacific Resort starting today, October 21st, through October 24th! We're looking forward to connecting, sharing insights, and building valuable relationships. 🤝

Come find us and let's network! 💼✨

10/18/2024

Open Enrollment Alert!

It's that time of year again—open enrollment is here, and it's your chance to take control of your benefits! Let GMS Connect help guide your members through the process, ensuring they make informed decisions and feel supported every step of the way.

10/17/2024

WHY YOUR BUSINESS NEEDS A MEMBER ONBOARDING SERVICE FROM A CONTACT CENTER

- Personalized Engagement
- Efficiency & Accuracy
- Scalable Support
- Consistency in Communication
- Higher Retention Rates

Partner with GMS Connect to ensure your health plan members receive the attention they deserve from day one, enhancing satisfaction and loyalty.

10/16/2024

A new year brings new opportunities to make a lasting impression on your health plan members. Ensure their onboarding experience is seamless and supportive with proactive outreach. Let GMS Connect help you welcome and guide your new members from day one!

10/15/2024

First impressions matter! The initial 30-90 days with new health plan members are crucial for setting expectations and ensuring satisfaction. Partner with GMS Connect to provide personalized onboarding that reduces confusion and fosters strong member relationships. Let’s make those first days count!