10/30/2025
🛠️ EFMP Packet Processing Delay at Winn ACH 🛠️
A recent upgrade to the Exceptional Family Member Program (EFMP) system is causing temporary delays in packet processing and response times. We are actively fixing technical issues.
IMPACT:
* Slower packet processing/updates.
* Limited access to some forms/data.
* Longer wait times for email/phone replies.
CRITICAL ACTION: Any EFMP packet that was in process during the system transition has reverted to Step 1. To avoid additional delay, the service member must log into the EFMP portal and resubmit the packet now.
Thank you for your patience as we finalize the transition to the more efficient EFMP 2.0 platform.
Questions? Call the EFMP office at 571-801-6541 or 571-801-6542.