East Paris Internal Medicine Associates, PC

12/30/2022

Our office will be closed Monday, 1/2/2023. Have a safe and happy holiday.

12/22/2022

Due to inclement weather conditions and for the safety of our staff and patients, we have elected to close our office to any in-person appointments, labs, or walk-ins on Friday, December 23rd.

Our phones and virtual appointments will still be available from 8:00 am to 4:30 pm.

We apologize for any inconvenience this may cause and thank you for your understanding.

12/15/2022

Our office will be closed Friday 12/16/22 at 2pm for our staff holiday party.

11/22/2022

Please join us in welcoming our new physican, Dr. Natalia DiPaola. She will be joining East Paris Internal Medicine in Febuary 2023.

Natalia Dipaola, MD is a board-certified family physician with over 23 years of clinical experience. Dr. Dipaola is passionate about building connections with her patients. She utilizes a team-based approach and focuses on health education to guide patients to reach their health and wellness goals. Dr. Dipaola enjoys caring for patients of all walks of life. She has a clinical interest in preventive care, chronic disease management, and addiction medicine. To schedule an appointment today, please call (616) 957.9237.

11/22/2022

Our office will be closed on thanksgiving (Thursday, 11/24) and the day after thanksgiving (11/25).

Have a happy and safe holiday!

02/25/2022

Position Summary

The Medical Receptionist will work in a team environment and is responsible for handling front desk administration duties, including greeting patients, answering phones, patient scheduling, and frequent contact with the billing department. The position requires strong customer skills with an ability to maintain friendly and professional relationships with patients and employees.

Essential Duties and Responsibilities

1. Greet all visitors, employees and families entering East Paris Internal Medicine in a positive and professional manner.

2. Maintain knowledge of all services to provide accurate and timely information to callers and visitors.

3. Maintain a tidy and professional appearance of the reception area.

4. Register patients – updating demographic, insurance, financial information, and consent forms.

5. Collect patient payments.

6. Schedule appointments, maintaining the efficiency of the schedule while providing excellent care to patients.

7. Other duties as assigned.

Education: High school or equivalent (Preferred)

Experience: Customer service: 2 years (Preferred)

Medical terminology: 2 years (Preferred)

Competencies:

To perform the job successfully, the following competencies should be demonstrated.

Attendance/Punctuality - Is consistently at work and on time, as established; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

EPIM Culture - Treats people with respect; inspires the trust of others; works with integrity and principles; upholds organizational values; follows policies and procedures; supports organization's goals and values; follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan; asks for and offers help when needed.

Communications - listens and gets clarification when needed; responds positively and respectfully to questions; writes clearly and informatively; edits work for spelling and grammar; keeps others adequately informed; selects and uses appropriate communication methods.

Customer Service - Manages difficult or emotional patient/provider in a respectful manner; responds promptly to patient/provider needs; solicits patient feedback to improve service; meets commitments.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; requires minimal supervision; displays understanding of how job relates to others; maintains confidentiality per policy and regulations; fluent in Microsoft Office programs, including Word, Excel, PowerPoint and Outlook and job related software and computers; uses resources effectively; pursues training and development opportunities; adapts to new technologies; keeps technical skills up to date.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; adapts to changes in the work environment; changes approach or method to best fit the situation.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.

Safety and Security - Observes safety and security policies and procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

12/17/2021

Please note that our office will be closing early today at 2:00pm to honor our staff and providers with a holiday lunch. We apologize for any inconvenience this may cause, and will be back to normal business hours (7:30am-5:00pm) on Monday, December 20th.

09/07/2021

We are excited to announce that Flu Shots are NOW available in our office! Our Walk-in Flu Clinic will open on Tuesday September 7th, 2021. An appointment is not required to receive the flu vaccine and our hours are Monday-Friday from 8:30am to 4:30 pm. We are asking that if you are experiencing COVID-19 symptoms or if in the last 10 days have been in contact with someone who has a confirmed case of COVID-19 that you call 616-957-9237 before coming to our office. Stay Healthy and we hope to see you soon!

Doctor

08/17/2021

Position Summary

Referral Coordinator is a critical member of our clinical team. The Referral Coordinator is responsible for referral operations at East Paris Internal Medicine (EPIM). This includes standardizing systems and procedures for the distribution and receipt of referrals made to other healthcare facilities.

Essential Duties and Responsibilities

1. Ensures adherence to standardized referral policies and workflows.

2. Prioritizes referrals by their urgency and addresses them in a timely manner.

3. Ensures complete demographic, insurance information and appropriate clinical information is sent to referred specialists.

4. Contacts insurance companies to ensure prior approval requirements are met. Presents necessary medical information such as, history, diagnosis and prognosis to insurance companies if deemed necessary to prove medical necessity of services.

5. Reviews details and expectations about the referral with both ordering providers and patients.

6. Point of contact for patients and specialists for any questions or rising concerns. Assist in problem solving potential issues related to their referral. If unable to resolve issue, assist in finding the right point of contact to further help.

7. Complete referrals in our Electronic Medical Record system once the patient has been seen by specialist.

Competencies

To perform the job successfully, the following competencies should be demonstrated.

Attendance/Punctuality - Is consistently at work and on time, as established; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

EPIM Culture - Treats people with respect; inspires the trust of others; works with integrity and principles; upholds organizational values; follows policies and procedures; supports organization's goals and values; follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan; asks for and offers help when needed.

Communications - listens and gets clarification when needed; responds positively and respectfully to questions; writes clearly and informatively; edits work for spelling and grammar; keeps others adequately informed; selects and uses appropriate communication methods.

Customer Service - Manages difficult or emotional patient/provider in a respectful manner; responds promptly to patient/provider needs; solicits patient feedback to improve service; meets commitments.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; requires minimal supervision; displays understanding of how job relates to others; maintains confidentiality per policy and regulations; fluent in Microsoft Office programs, including Word, Excel, PowerPoint and Outlook and job related software and computers; uses resources effectively; pursues training and development opportunities; adapts to new technologies; keeps technical skills up to date.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; adapts to changes in the work environment; changes approach or method to best fit the situation.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.

Safety and Security - Observes safety and security policies and procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Qualifications

Preferred associate degree in medical, secretarial, or related field and a minimum of three years of relevant experience required; or an equivalent combination of education and experience. Medical Terminology, experience with surgical/appointment scheduling software and electronic medical records preferred. Demonstrated customer relations skills

Job Type: Full-time

Benefits:

401(k)
Health insurance
Paid time off

Schedule: 8 hour shift

Work Location:
One location

Work Remotely: Yes

05/07/2021

Job Summary:
• Performs specified medical laboratory tasks, procedures and patient specimen collections under the supervision of the Laboratory Director or Medical Laboratory Scientist.

Duties:
• Reports to work on time and as scheduled. Is neat in appearance and always observing the dress code as established.
• Greets patients in a courteous manner, responds to patients with empathy and positive interpersonal skills.
• Always obtains correct patient identification by requesting the patient (or guardian/spouse) to state his/her full name and date of birth and comparing that with what is on the requisition/specimen label.
• Performs venipuncture techniques by using proper tube collection and correct order of draw. Is also able to use various methods such as vacutainer, syringe, and winged-collection set.
• Is able to explain and obtain urine drug screens, 24 hour urines, and stool tests. Also collects and performs manual testing. I.e., throat cultures, flu swabs, rapid strep screens, and HCG urines.
• Disposes of biohazard wastes routinely as necessary in the basement according to CLIA and OSHA regulations.
• Generates lab requisitions for Spectrum, Quest, and LabCorp when necessary. Is able to fill out necessary paperwork when needed for additional testing.
• Can operate and balance the centrifuge. Knows what tubes are required for various tests, what handling is necessary for each, and how to utilize various resources when it is not known.
• Responsible for keeping stock of all phlebotomy supplies, knowledge of expiration dates, and proper storage. Re-orders supplies when necessary.
• Shares appropriate communication with other laboratory and office personnel involving difficult venipuncture and timed specimens.
• Keeps the phlebotomy areas neat, clean and well stocked with supplies. Also helps stock surrounding areas for other laboratory personnel.
• Assists other laboratory personnel as workload permits.
• Prepares send-out specimens in a timely and efficient manner for the couriers.
• Consistently determines proper priorities when organizing daily tasks and is able to adjust schedule in view of patient load, timed collections, and manual testing.
• Refers to appropriate policy, procedure, and safety manuals when necessary and knows the location of such materials as well as the MSDS.
• Accepts responsibility for and becomes available to adjust hours when workload and/or other conditions warrant.
• Continuously works at establishing a good rapport and cooperative working relationship with all staff.
• Must be able to move readily from one location to another. May require medium lifting – generally not more than 50 lbs. Maximum with frequent lifting and/or carrying objects weighing up to 25 lbs.
• Shows ability to handle unexpected situations and is able to exercise independent thought and actions when necessary.
• Preforms various clinical duties when workload permits. I.e., faxing lab results, calling patients, organizing lab forms, and collecting billing information for Quest Diagnostics.
• Adheres to CMS regulations by closing out old lab orders as workload permits.
• Checks email and work tasks daily. Sends and receives tasks to communicate with the providers and staff.

Qualifications
• 2 years of phlebotomy experience preferred
• Phlebotomy certification preferred but not required

Job Type: Part-time
• Pay: $15.00 - $15.50 per hour

Benefits/Perks:
• 401(k)
• Paid time off
• Free parking
• One location

Schedule:
• Day shift

05/04/2021

URGENTLY HIRING!
2 Positions available
Medical Assistants assists providers in the provision of healthcare to the patients of the practice utilizing applicable skills and knowledge within the scope of practice for Medical Assisting.

Salary
• $15-$16+

Qualifications/Requirements:
• 2+ years’ experience in the medical field (Preferred)
• High school or equivalent (Preferred)
• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)
• Experience with Greenway EHR (Preferred)
• Strong computer skills
• Excellent customer service skills
Duties/Responsibilities:
• Rooming and preparing patients
• Obtaining vitals and patient history
• Handle messages from all sources regarding patient care and concerns
• Answer and triage phone calls
• Schedule appointments according to protocols
• Perform procedures according to protocol such as: injections, vaccines, EKG’s, Pulmonary Function Tests, ABI’s, etc.
• Maintain a clean and safe office environment.
• Assist providers with procedures.
• Assist with medical record maintenance
• Ensure the safety of patients according to guidelines
• Ensure proper handling of all medications, supplies, and equipment
• Maintain appropriately stocked work area
• Adhere to Universal Precautions

Benefits (waiting period may apply):
• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Free parking
• Paid time off
• One location

Supervisor
•Registered Nurse

Schedule:
•8 hour shift

Work Remotely:
• No

COVID-19 Precaution(s):
• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place